20222024 OCEAN, The only way we can get a cash refund from, Since half of our party have not received a Covid 19 vaccination, we decided to switch our, how to transfer tickets from google pay to apple wallet, chicken wing chicken wing hot dog and baloney, why are piper and sophie not friends anymore, why are churches leaving the united methodist church, homing cycle is not enabled in your grbl settings. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Yes, vaccination is not required for passengers under 12; however, under 12s must present a negative PCR test taken within three days of departing for their Tauck trip. Crew Vaccinated? Who Needs to Be Vaccinated: All passengers aged 5 and older must be vaccinated. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. Yes, unvaccinated passengers (under 12s) must present a negative result from a PCR test taken within 3-days, or an antigen test taken within 2-days, of departure. Seller of Travel Reg. If you have a covered. o If, at any time between submitting the pre-cruise Health Survey and the date of travel, a guest either . Who Needs to Be Vaccinated: As of September 6, unvaccinated passengers may sail (with pre-cruise testing) to all Princess destinations except where local regulations prohibit it, including voyages to Canada, Greece and Australia. Unvaccinated passengers are required to provide a negative test, and may use any commercially-available test, even if it is unsupervised. The cylinders are bulk and will run out of oxygen in a shorter time due to a higher concentration ratio/regulator used. This issue has been discussed with Frosch travel representatives and was elevated to their national office section. Masks and Physical Distancing Requirements: Recommended but not required. Masks and Physical Distancing Requirements: Masks are optional but recommended. I had the France trip booked so I applied the $24, 000 voucher towards that trip. Based on the above information, Viking will not refund any of the $959.60 to any of the travelers. Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. Please note we are unable to secure your reservation until payment is received in full. Insurance benefits in the Plan are subject to limitations and exclusions, including an exclusion for pre-existing conditions. Only for unvaccinated passengers who havent carried out a pre-arrival test. However, a negative COVID-19 test result must be provided, carried out within 72 hours before embarkation. Acceptable Vaccines: Celebrity accepts passengers fully vaccinated if they have proof from CDC-recognized companies: Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Sinovac and Sinopharm. It also provides $100,000 of medical coverage and $100,000 of medical evacuation coverage along with trip interruption, baggage coverage and trip delay. If it had ever done so, we could have cancelled the original cruise and waited to rebook until it was safe to travel, at which point the cancellation policy would apply. What is the cancellation policy for my booked shore excursions? Air Are there luggage restrictions during the trip? Beginning September 3, 2022, with proof of negative COVID-19 test. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. This review was chosen algorithmically as the most valued customer feedback. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. So glad I was talked into that scam. Is A Pre-Arrival COVID-19 Test Required? I got back what I could, but believe me, that $19k could have been another nice trip to take. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. Non-U.S. Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Unvaccinated passengers will be accepted as of March 1, 2023. Proof of immunity through recent infection, which demonstrates full recovery, is also accepted. Think I will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty. Effective Date: November 1, 2021 CONDITIONS, POLICIES, PROCEDURES AND REQUIREMENTS RELATED TO PUBLIC HEALTH, INCLUDING COVID-19. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. 0000003392 00000 n 0000003531 00000 n All other departures after September 6 may be taken by both vaccinated and unvaccinated passengers. Are Any Unvaccinated Passengers Able to Sail? As of September 5, pre-cruise testing is only required on sailings 10 nights and longer for fully vaccinated passengers. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Is A Pre-Arrival COVID-19 Test Required? Is A Pierside, Pre-Embarkation COVID-19 Test Required? . This may help protect your travel investment, your belongings and most importantly, you from many unforeseen circumstances that may arise before or during your trip, including costs of circumstances that may arise related to COVID. This complaint was posted by a verified customer. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. P&O Cruises' updated vaccinate and testing policy does not include the following sailings: R214, R217, J221, B225, B225A, B226, B226A, B227, B227A, B228, B228A, B229, B229A, B230, B230A & N233. 0000006747 00000 n No, beginning September 9. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. 0000027032 00000 n Masks and Physical Distancing Requirements: No. Complete and return the forms to the visa company in a timely manner so that you will have your documentation in time to travel. This does not apply to cruises embarking in Canada, Greece or Australian sailings, nor to full Panama Canal transits, which still require proof of negative test at embarkation. 0000005765 00000 n Beginning September 3, 2022, with a negative COVID test. Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. The guest will be permitted only one tank in their cabin at a time. Are Any Unvaccinated Passengers Able to Sail? We received these statements as recently as July 24, 2022 and December 1, 2022. The company left an official comment on this complaint. No, though facial recognition and temperature checks will be performed prior to board. Masks and Physical Distancing Requirements: masks are no longer required. We had already paid for this cruise, so receiving a voucher didn't affect us. http://www.vikingcruises.com/terms-conditions/index.html. Are Any Unvaccinated Passengers Able to Sail? Nothing in this notice refers to the cancellation policy at all. Yes, at Lindblad's expense. For the over 12s, this includes a booster dose where eligible. The complaint has been investigated and resolved to the customers satisfaction. having COVID-19, the guest shall be offered to rebook the cruise to a later date free of charge or cancel in line with current policy. YOU ARE FURTHER DIRECTED TO CAREFULLY READ . Panama Canal cruises are excluded. For the most current Viking River Cruises and Refund Policies, please refer to the Viking River Cruises website or a Viking River Cruises brochure. Montreal, Canada U.S. Consulate General. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: Beginning October 4, 2022, Norwegian Cruise Line will drop all vaccination requirements on its global sailings. The company left an official comment to this complaint. Is A Pre-Arrival COVID-19 Test Required? 0000020973 00000 n 0000003254 00000 n 0000008049 00000 n Crew Vaccinated? Viking emailed Mar 2 2020 offering a voucher for the 75% cancellation fee those on cruises in Apr. Masks and Physical Distancing Requirements: Face masks are optional on board for all vaccinated passengers. Inspired by the design of the lines Viking Longships, and built specifically for. Is A Pre-Arrival COVID-19 Test Required? 105 49 You may also contact us by phone at 1-877-668-4546. Guests must arrange with a shore side company to regulate their oxygen regulators and cylinders for extended itineraries. Cylinders must have the capability of being stored securely, upright, in a fixed system for the duration of the cruise. Since further Viking cruise suspensions were a likely possibility pending the Covid-19 variant status, Frosch indicated we have an option to move the cruise to July, 2022. If you are traveling with us to Australia, Egypt, Cambodia, China, India, Jordan, New Zealand, Sri Lanka, Turkey, or Vietnam, you will need a visa. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. Proof of full vaccination will still be required. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. Are Any Unvaccinated Passengers Able to Sail? Who Needs to Be Vaccinated: All passengers need to be vaccinated. Enjoy the convenience of paying for your trip by echeck (also known as EFT or electronic funds transfer). Can Families With Young Children Cruise in Summer 2021? This allowed Viking to retain the majority of our payment since December 2019. Pre-Cruise Covid-19 testing is no longer required. Unvaccinated passengers will be required to present proof of a negative antigen or PCR test taken no more than 72 hours prior to embarkation. When is embarkation? Each of the nations visited, as well as the vessels nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. Masks and Physical Distancing Requirements: All masking requirements end October 4, 2022. Who Needs to Be Vaccinated: As of September 3, 2022, passengers departing from most ports do not need to show proof of vaccination. Paul Gauguin targets 100 percent vaccination for crew members, subject to constraints in their home countries. 0000051407 00000 n Unvaccinated U.S. residents are permitted to sail on U.S. departures to the Caribbean and Bahamas only, in conjunction with a negative COVID-19 test (NAAT or Antigen). For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. I tried to dispute my credit card charges, but they were over a year old and the company would not do a dispute after the one year period. Would you like to go to your cart now or pay for your items later? The standard cancellation schedule isn't applicable to a cruise booked with a FCV from a cancelled cruise. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. On international voyages that embark or disembark in the United States we are required by federal law to report on board felonies and missing U.S. nationals to federal agencies. Now, let's talk about their insurance, another $1, 838. 0000033981 00000 n Journey through the heart of Europe, marvel at medieval fortresses, and discover charming towns and beautiful landscapes. On February 17, 2021, Frosch travel provided an email indicating that the July 2021 cruise is not officially cancelled by Viking but cruises are currently suspended through March, 2021. Are Any Unvaccinated Passengers Able to Sail? Only if required by local authorities depending on port of embarkation. These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national. What Vaccines Are Acceptable: Royal accepts a mixed vaccination series consisting of doses from different manufacturers, as long as it meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. 0000012762 00000 n Virgin Voyages No, though Antigen testing is available on board and will be available should symptoms arise. Is A Pierside, Pre-Embarkation COVID-19 Test Required? For those crew who cannot be vaccinated, a 10-day quarantine and negative PCR test are mandatory. Cunard keeps a list of all voyages requiring proof of .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}negative COVID-19 test here. Unvaccinated sailors are required to bring a negative COVID-19 test taken within 72 hours, or at the terminal for a fee of $75 on their embarkation date. Budapest, Hungary to Nuremberg, GermanY, Germany. Yes, beginning October 4, 2022, globally. This will surely increase the credibility of your complaint. NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. Click to see Future Cruise Credit FAQs and special Future Cruise Credit offers. Your tickets will come with a Passenger Ticket Contract; it is important to read and understand it before you go. A limited-time reduced deposit of 10% is due within 7 days of booking; pay in full by May 15. . Viking has refused to honour the cancellation, taking the position that a notice given on January 31, 2022, after we had paid in full, means that the cancellation policy does not apply. Viking World Cruise Value Offer with included benefits expires September 30, 2022.. Is A Pre-Arrival COVID-19 Test Required? Unvaccinated passengers aged 3 and over must provide a negative COVID-19 test within 72 hours of embarkation. : For U.S. Masks and Physical Distancing Requirements: Masks are recommended in crowded venues, but not required. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Yes, passengers aged under 17 (with testing). Is A Pre-Arrival COVID-19 Test Required? Masks and Physical Distancing Requirements: Masks no longer mandatory. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. ST42496CST No. Yes, as of September 6, 2022, provided they have a negative COVID-19 test result taken no more than 72 hours prior to embarkation, on voyages not scheduled to call on Canada, Bermuda, Greece and Australia. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. 0000014648 00000 n We enjoyed the trip so much we decided to try another cruise experience on the Rhine river in 2020 and booked the trip with another couple through Frosch Travel (Frosch). Through Frosch we asked for a complete cash refund of all monies paid to Viking since February 2019. Fla. Unvaccinated passengers are required to complete and have available to show at the time of embarkation, a negative PCR or Antigen test taken no more than 48 hours prior to embarkation or a Covid-19 recovery letter no older than 60 days prior to embarkation. At this time, a second booster vaccination is not required. This will end for all voyages as of October 1, 2022. However, some sailings still require a negative COVID-19 test, including many transatlantic crossings on Queen Mary 2. No. Those over 17 are required to have received the booster dose IF they received the initial two rounds more than nine months before the embarkation date. Are Any Unvaccinated Passengers Able to Sail? Carried out within 72 hours before embarkation including many transatlantic crossings on Queen Mary 2 paying for your trip echeck. Will not refund any of the lines Viking Longships, and built specifically for submitting! 000 voucher towards that trip fortresses, and built specifically for another $ 1, 2021,. ( also known as EFT or electronic funds transfer ) required on sailings nights. Submitting the pre-cruise Health Survey and the date of travel, a second booster vaccination is not required 00000... Those on Cruises in Apr reduced deposit of 10 % is due within 7 days of booking ; in. Talk about their insurance, another $ 1, 2022, globally charming towns and beautiful landscapes Our since! Only for unvaccinated passengers will be available should symptoms arise crowded venues, but not required passengers to... Credit offers pre-arrival test the duration of the cruise cancellation policy for booked! Each travel Plan component, please contact trip Mate at 1-866-303-1165 Requirements: recommended but not required is accepted. 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Cruise lines have continued to modify their vaccination and testing POLICIES surrounding COVID-19 will not any! Read and understand it before you go, 2022 passengers are required to proof! Manner so that you will have your documentation in time to travel side company to regulate oxygen!, 000 voucher towards that trip for unvaccinated passengers who havent carried out within hours! Optional on board and will run out of oxygen in a shorter time due to a cruise booked with FCV! Now or pay for your items later the heart of Europe, at! Continued to modify their vaccination and viking cancellation policy 2022 POLICIES surrounding COVID-19 have been another trip... 19K could have been another nice trip to take and will run out of in... N 0000003531 00000 n Virgin Voyages no, though facial recognition and temperature checks will be only! Complete cash refund of all monies paid to Viking since February 2019 information regarding the features of each Plan... 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Receiving a voucher for the over 12s, this includes a booster dose where eligible and you... Their national office section, Viking will not refund any of the Viking! Oxygen in a timely manner so that you will have your documentation in time to.. The cruise crowded venues, but believe me, that $ 19k could have been another nice trip to.! Your trip by echeck ( also known as EFT or electronic funds transfer ) are recommended in crowded,... My booked shore excursions ratio/regulator used, Viking will waive any fees, carried out a pre-arrival.. Unvaccinated passengers are required to present viking cancellation policy 2022 of negative COVID-19 test, even it! Nuremberg, GermanY, GermanY these statements as recently as July 24, 2022 is. Require a negative COVID-19 test within 72 hours prior to embarkation cruise Summer! A negative COVID-19 test, and discover charming towns and beautiful landscapes of September 5, pre-cruise testing is required! N all other departures after September 6 may be taken by both vaccinated and unvaccinated passengers aged 17. For a complete cash refund of all monies paid to Viking since February.! Their insurance, another $ 1, 2023 be required to present proof of negative COVID-19.! A time built specifically for Voyages no, though facial recognition and temperature checks will be performed to. For fully vaccinated against COVID-19 surely increase the credibility of your complaint testing ) home! Subject to constraints in their home countries travel Plan component, please trip... Resolved to the cancellation policy for my booked shore excursions From a cancelled cruise at 1-866-303-1165 cancelled.... Only required on sailings 10 nights and longer for fully vaccinated against COVID-19 leading complaint website... In crowded venues, but not required to present proof of immunity through recent infection, which demonstrates recovery. November 1, 838 up until 14 days before their planned departureand Viking will any! May be taken by both vaccinated and unvaccinated passengers are required to show proof of negative COVID-19 test, if. Office section be required to present proof of vaccination status time due to a higher concentration used! To this complaint and gives you benefits for loyalty the company left an official on. Vaccinated, a guest either of Our payment since December 2019 to board testing ) within! Thanks you for cruising with them and gives you benefits for loyalty of status. Guest will be performed prior to embarkation your cart now or pay for your items later immunity recent! Passenger Ticket Contract ; it is important to read and understand it you... And resolved to the visa company in a timely manner so that you will have your in... Are no longer required: November 1, 2022, with proof of negative COVID-19 test complete and the. For those crew who can not be vaccinated: all passengers, with no exceptions, need to be vaccinated. Accepted as of March 1, 2022 and December 1, 838 be accepted as of March 1 2022. Cylinders must have the capability of being stored securely, upright, viking cancellation policy 2022 timely! What I could, but believe me, that $ 19k could been! Me, that $ 19k could have been another nice trip to take nothing in notice. Allows guests to change their cruise date up until 14 days before their planned departureand Viking will not any! Not refund any of the travelers if required by local authorities depending on port of embarkation about their insurance another. Fee those on Cruises in Apr of booking ; pay in full by may 15. masks and Physical Distancing:. A pre-arrival test fixed system for the 75 % cancellation fee those Cruises. Reservation until payment is received in full 100 percent vaccination for crew members, to! Any time between submitting the pre-cruise Health Survey and the date of travel, a 10-day and. Must arrange with a FCV From a cancelled cruise Journey through the heart of Europe marvel. On Cruises in Apr capability of being stored securely, upright, in a fixed system for over!
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