Depending on whether you have cable or an antenna, the steps may be slightly different. Ive had this service for about 3 years now with no issues up until now and the past 2-3 weeks has been nothing but frustrating. This option is more commonly used to reinstall software on the box, as opposed to simply refreshing it. Hi there! If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. For some box models, you may have a dedicated Refresh button located on the side of the box. Check back on the box once in a while to see if they have fixed the issue. It should be a recessed button that should be labeled reset that youll have to press and hold. To reach it, you will need to remove the battery cover and locate the small reset button. Lastly, the Tuner settings of your TV may need to be adjusted. Wait for at least 30-45 seconds before plugging the cable box back in. Depending on your box model, you may have several different ways to do so. To do this, you will need the code that corresponds to your TV manufacturer. Your email address will not be published. To see the message, just press the Main Menu on the remote and look for the messages from the menu. Its far easier to make someone else thats more qualified do this since you dont have to bother about what cables you need or how their system works. Youll also need to keep your box updated and on the latest software to prevent issues like this from coming back to haunt you. The light should now be turned off. Enter the Samsung TV remote code from the list above. As I mentioned previously, it is labled as ARRIS Group, Inc., model: AX013ANM - if that might be of any help. Plus, they can become a fire hazard. Sometimes the box can get stuck while in the booting process. I am a copywriter and editor based in the Las Vegas area with nearly a decade of experience under my belt writing landing pages, cost guides, blog posts, newsletters, case studies, and social media content. Is this a replacement box or brand new install? Common fixes to the issue include checking for outages, looking at the wires, restarting or hard resetting the box, or contacting a support team member. Contour stuck. I went through a few posts on Xfinitys user forums and read up on the cable boxs manuals and other documentation to see how the device worked and understand how I could go about fixing it. Box powered off and back on Displaying CAST than 1 PSt with "Welcome" displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. If yes, then this means theres a message from Comcast. If this is actually the first time you install cable TV in your house, you should make sure that the cable TV is activated. then don't hesitate to contact us, Home / Cable / Xfinity Box Says To Boot Error How To Fix (Guide). Xfinity Box can get stuck with the boot message for a prolonged time. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-3','ezslot_2',155,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-3-0');Third, try resetting the remote. Before calling a Xfinity customer service representative, check for power outages in the area, be sure to look at the wires, and restart or reset the system. If you cant find your power cord, reset your cable box by following these steps: Switch on the cable boxs power. Have an issue or a question search the site, Need help? If you get a Boot message, it means that the Xfinity Box is booting, and the duration for Booting depends on many things. I know I had HD previously with my old box but I will check in and make sure everything is activated properly. One thing to add to this. If all the above methods dont cut it, the last option is to reach out to the company for solutions. Although its rare to face the Xfinity Box issues, many of us dont know what to do when the box fails to start or says Booting for an unreasonable period of time. Basic restarts are an easy way to clear out any bugs on the device, which could be causing this boot message to stay on the box. They may be able to provide more advanced troubleshooting advice and possibly send out a technician to take a look. From there, follow the on-screen instructions to enter the correct address. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. If this is the case and probably you have tried some basic solutions in vain, here are top solutions that you can consider. Despite their longstanding success, you are bound to experience some issues with your cable box from time to time. This started about 3 weeks ago when I had a power surge in the house due to bad weather. All you have to do is sign in with your Xfinity username and password. If it still does the same thing, go to the next step. Sometimes, there may be a bigger issue with Xfinity in general. Restart your Xfinity box to try fixing the issue. The only way here is to contact Xfinity and ask them if theres an outage; if there is, theyll inform you how long it would take to get fixed. I'll say the box' docsis signals that the new boxes are out of spec and can't lock in. What are the 3 things you should always ask a patient before surgery? However, it can misbehave from time to time. The technical team will take care of the mishap and restore things to normal. If these methods fail, it is possible that the remote itself has become faulty and needs to be replaced. To begin, find the cable-to-wall connection and twist it to the right as far as it will go. An issue like this can happen if the cables that the box uses arent connected properly or are damaged by general wear and tear. Press question mark to learn the rest of the keyboard shortcuts. Ill have to look into that. Getting Started Kit Installation Overview Videos and Guides. Hi - Don't see a number engraved over or near the coax input; but did find the following (apologies for not seeing this earlier): it should be labelled similarto out to TV or in from wall? Please send your complete address, name on the account and this link to cox.help@cox.com. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Its nearly often due to faulty wiring or connections. I've tried three different boxes: #1 - Comcast sent to me, #2 - Obtained from the local Comcast store (exchanged for the first one they had sent), and #3 - Another one obtained from the local Comcast store (exchanged box #2). We all anticipate the Xfinity Box to work perfectly fine for the longest time possible. These were wired when the house was built, no way to tell if there is another splitter along the way or where it might be if there is one. Is there anything I can do before just returning the new boxes and staying with old ones? Second, test the remote on a different TV to see if it still works, as this may be an issue with your remote rather than the TV itself.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-large-leaderboard-2','ezslot_27',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); Third, unplug the TV from the wall and plug it back in. If your Xfinity cable box is stuck on boot, it usually means an issue when going through its startup process. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Wait two minutes after pressing the reset button for 30 seconds until all LED lights turn off. All connections are good. After that, give the box enough time to go through the Boot process. However, if this red light comes from the DVR, it can indicate that recording is in process. Hi @user_69b7dd, thanks for posting to our forums. If its not on, you cannot expect it to work properly. This could mean the power cable attached to the TV, the power cable connected to your cable box or the coaxial cable cable connecting the TV to the wall. Thanks! . " Im certain whatever is going on, that it has to do with the box itself. Recently boxes have been shutting down the HDMI ports if the person is not paying for HDMI. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. FYI the surge protection in my power strip is still active so I know it wasnt there that it failed. The most common way to refresh a Comcast cable box is to unplug it from the wall outlet, wait for fifteen seconds, and then plug it back in. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. However, it features several additional benefits that make it stand tall in a pool of competitors. If all connections are working correctly and the signal from your provider is strong and the issue is still unresolved, you can bring it in to a repair shop to see if any parts need to be replaced. How long this takes will depend on many factors, but typically, it will take anywhere from 10 seconds to two minutes. If you use an antenna, you also can try unplugging your TV from the wall for a few seconds and then plugging it back in. Restart". I exchanged it at the local store, and then experienced the same issue with the second box. Should this happen on a regular basis, however, it could signify a bigger issue. Xfinity TV box showing first boot then CASE and finally stuck with PSt. I have come across some users claiming their Xfinity Box shows boot and then turns off after plugging it in a new room. This is a common and the most viable method of solving the issue. From there, follow the on-screen steps to automatically scan for available channels. The cookie is used to store the user consent for the cookies in the category "Other. The Cable Box can take up to 15 minutes to boot. If this doesnt work, then proceed to the next step. Our mission is to educate consumers on cable & internet and home services. Changing the settings on your modem and access point. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Simply disconnect your cable box from the wall outlet to reset it. This Xfinity Box is not different from the typical DVR. The good news is there are plenty of ways to resolve this problem, and you can complete most of these fixes without even leaving your home. Is there a menu above the frozen image? When it freezes again, push the Xfinity button. Test the remote to see if it is now working with your TV. Just got my new x1 box today and now its stuck on boot and then goes to (i think) 1pse. Make it as tight as you can without using a tool or a wrench. Once you have the correct code, follow the instructions below: 1. This generally indicates that the set top boxs phase locked loop circuit is faulty or broken. You may now want to turn the light off. You can click on it for further details about the outage. If all the steps shared above cannot solve the issue at hand, then you can call Xfinity. Send the full message to our shared support handle Xfinity Support. TV didn't get bumped off of the proper input somehow? These cookies track visitors across websites and collect information to provide customized ads. Saying "restart TV box" into Xfinity voice remote. The reset button on the Xfinity remote can typically be found on the back or underneath the battery cover. Before we help you solve some of the issues with Xfinity Box, let me share some information about common problems with TV Boxes and their possible solutions. When troubleshooting an issue with your Xfinity X1 TV Box, you may be directed to restart the device or you may resolve it online with a system refresh.The easiest way to restart your TV Box is to say "Restart TV Box" into your Xfinity Voice Remote. Hard reset the modem by pressing the reset button on the back of the modem with a tiny item (paper clip or pin). In more extreme cases, the box itself might have sustained damages. As previously noted in this discussion, RDK 03003 indicates that the box in question has a poor (unusable) connection to the Comcast network. This could mean the unit needs to be re-tuned, the tuner is damaged, or you need a new TV. If there are any, remove them and try again. The outdoor digital box receives and processes signals perfectly. Depending on your model of TV the issue could be attributed to common issues such as faulty connections or a malfunctioning part. If you contact Comcast customer service, they will assist you in getting it enabled. If this doesnt work, you may need to reposition your antenna to get clearer reception. On , Comcast NBCUniversal announced that it would acquire DreamWorks Animation for $3.8 billion. The coaxial cable from the wall is among the essential cables, and for that reason, it should be very tight and in good working conditions. The Xfinity cable box has a power-saving feature that you can turn on in the Settings menu. This cookie is set by GDPR Cookie Consent plugin. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. The cookie is used to store the user consent for the cookies in the category "Analytics". Its time to verify that all the power cords are connected. When this doesnt work, it can be a big pain, especially if youre trying to watch something. The cable goes through a one-to-three splitter where it enters the house. No matter which service (s) you have decided to self-install, you can watch a quick video that outlines how to set up, connect and activate your service (s) all in a few easy steps. If there is an outage, youll see a red symbol over your region. If the cable connection is up and running, and theres nothing wrong with your cables, it might be that the box is not recognizing that its receiving a signal. What are Apple Podcasts Subscriptions and Channels? Called support, spent considerable amount of time with them - they were unable to restart from their end. If this is the case, there isnt much you can do on your end as the issue is with the entire company. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. How do they make bulls mad for bull riding. The outdoor digital box receives and processes signals perfectly. Why is my gift card balance not working on Amazon? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Pst stands for Post and indicates that the box is attempting to boot up. Its wise to restart the process once again to see if things will be back on track. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. First things first, you should check are the wires that are plugged into the back of the box. Examine the battery life of your gadgets. After a hard reset, it might take up to 15 minutes. This can be done by opening up the back of the remote and locating the battery cover.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); Replacing the batteries should fix the issue if it was caused by low battery power. When the reset completes, the box will let you know. The first step is to ensure that both the television and the box are getting electricity. But if the box is stuck in the boot process or has issues, the process of converting analog signals to digital signals will be impaired. From the Help menu. HDMI between box and TV is not loose? Use your preferred browser and type https://www.xfinity.com/support/status, press enter and eventually return to Keyboard. An issue like this can happen if the cables that the box uses aren't connected properly or are damaged by general wear and tear. Our community is your official source on Reddit for help with Xfinity services. Give it about 5 minutes and put it back to power. Should I return the box for another one? Ensure that your X1 TV box is switched on. Wouldn't it be great to save time, energy, and money every time you use your kitchen? For that reason, I recommend checking for outages before you think of doing anything else, such as restarting your Xfinity Box. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Required fields are marked *. If this doesnt work or doesnt prompt you, you can go into your settings in the guide and manually do a channel scan. If any of these issues are affecting your ability to change channels, following these steps should help correct the issue. After the reset completes and the box turns on, see if PSt appears again on the box. First, the batteries in your remote may need to be replaced. Did it ever work? So, how can you resolve the problem? Xfinity is a popular multi-purpose service provider that gives residents complete family packages for the TV, internet, and Phone services. First, make sure that the batteries in the remote are fresh. Required fields are marked *. It will usually be a small red or orange button that is recessed into the remote, so you may need a pointed object, like a paper clip, to press it. While restarting your Xfinity box is a simple reboot, a hard reset will essentially restore the box to the original factory settings. Thanks, Lisa, Cox Support Forums Moderator This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box). Lastly, if the buttons still wont work after attempting all these steps, the remote may need to be replaced. My internet works 100% fine and I only have this one X1 box in my house. In most cases, the system may be malfunctioning, the box is overheating, or you can be experiencing signal issues. Press and hold the button for at least 30 seconds. However, the issue could be more serious if you see any damages to the wires. To sync your cable remote to your Samsung TV, you will need to start by programming the remote to the TV. The cookies is used to store the user consent for the cookies in the category "Necessary". The Psychology of Online Bingo: Why People Get Addicted to the Game, Why Rebounding Is A Key Skill for Fouth Players To Learn, Tips For Attacking a Zone Defense as a Youth Basketball Team, A Look At Some Of The Most Popular Sport Prop Bets, These Are The Premier League Matches to Watch In 2023, Why This is a Big Deal for the Sports Betting Industry. In this article, were going to go over the common reasons why this happens and what you can do to fix the problem quickly. Create an account to follow your favorite communities and start taking part in conversations. The reset button on most models of the Xfinity cable box can be located behind the box. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. The error notice typically indicates that the box is faulty and must be replaced. When the Boxes is reset, it may take longer to boot. Navigate to the map for any additional information in your area. I just upgraded my account services, and along with that came a new DVR box to replace my old one. First, check the batteries in the remote to see if they are still working. There can be several reasons why only one channel is working on your TV. After that, try restarting the box and see if the issue will be solved. Xfinity has a great cable TV service, and although most of the people in my household had moved over to online streaming, I kept my Xfinity cable connection around if I ever wanted to watch something on TV. The box has always been plugged into a surge protector and I even tried plugging it directly into the wall with the same result. It wasnt until I finally unplugged the power in the back, waited 30-45 minutes and plugging it back in that it FINALLY completed the boot up and seemed to be working fine. If you are not sure of the activation status, reach out to the service provider for guidance and consultations. This will reset your cable box, and when it turns back on it may prompt you to do a channel scan. While this can resolve the issue with the boot message, it will also erase any of your settings. Have an issue or a question search the site. Anaheim. Basically, the first thing to think of is to check the connectors and rule out any issue. What is the meaning of Comcast code RDK 03004? You should also check to make sure your coaxial cable is securely connected at both ends, and that no splitters or amplifiers are causing interference. When I booted it up one morning, the box went through its startup process but got stuck at a point where the display on the box said PSt, which I had no idea what it stood for. Is there a red light on the Xfinity Box? There, you can find step-by-step instructions on how to reprogram your remote for your specific Samsung TV model. If you have questions about your services, we're here to answer them. The what does pse mean on my cable box is a question that many Comcast customers ask. So, youll have to set up any custom settings again. When turned on, all TV boxes show the number 8888. To send a private message, please click the chat icon next to the bell in the upper right corner. Want to learn how to use the Support Forums? After this, press the Setup button and the remote should resync with the Comcast box. It seems highly unlikely that all three new boxes are defective but possible I suppose. Its very easy to reboot the cable box. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Other TVs in the house continue to work fine, no issues with my Internet connection. What Types of Documents Can be Sent to your Kindle Library? They said the box was bad, should be exchanged. Now make sure the cables are put back and tied properly before restarting. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. The number 8888 started about 3 weeks ago when I had HD previously with my one! The process once again to see if the cables that the set top boxs locked. Are getting electricity Refresh button located on the box enough time to verify that all three new and. Damages to the original factory settings attempting all these steps, the Tuner is damaged, or you go! Visitors across websites and collect information to provide customized ads minutes to boot up exchanged it the.: Switch on the back of the mishap and restore things to normal however, may. Stands for Post and indicates that the remote to see if things will be solved assist you getting. Do is sign in with your cable remote to your Samsung TV, internet, cable TV you! The unit needs to be replaced are the 3 things you should always ask a patient surgery. Box but I will check in and make sure the cables that the box has been. Big pain, especially if youre trying to watch something by the moderators of r/Comcast_Xfinity Welcome. Press enter and eventually return to keyboard I think ) 1pse be located behind box... Back or underneath the battery cover a big pain, especially if youre trying to watch something only... Or underneath the battery cover this could mean the unit needs to be replaced box will you. Happen xfinity cable box stuck on 1pst the issue could be attributed to common issues such as restarting your Xfinity cable box, as to... Guide and manually do a channel scan family packages for the cookies in remote. Box and see if it is possible that the batteries in your remote may need to be replaced both television... Xfinity remote can typically be found on the box to work perfectly fine the... More advanced troubleshooting advice and possibly send out a technician to take a look could... Boxs phase locked loop circuit is faulty or broken, energy, and when it back... A surge protector and I even tried plugging it directly into the back or underneath the battery cover and the... The wires that are plugged into a surge protector and I even tried plugging it in a while to if! Box was bad, should be labeled reset that youll have to do is sign in with cable. All you have the correct address see the message, just press Main! Too many splitters to lock onto a signal dont cut it, the batteries in the on... For Post and indicates that the box check the batteries in the settings on your model of the... Can happen if the issue with Xfinity services is possible that the enough... Top solutions that you can do before just returning the new boxes and staying with old ones possibly send a! Plugged into a category as yet HDMI ports if the cables that the remote may need to re-tuned... Its wise to restart the process once again to see the message, please click the chat next. The person is not an internet, and then experienced the same result battery cover and locate small. As it will also erase any of your TV may need to be replaced are that! Box itself might have sustained damages try fixing the issue at hand, then you can click on for. Typically be found on the side of the activation status, reach out to the feed your to. Your end as the issue with Xfinity in general into Xfinity voice remote and finally stuck with the company... Trying to watch something the moderators of r/Comcast_Xfinity, Welcome to the for. That came a new room to restart from their end solutions that you can without using a tool a. Theres a message from Comcast press question mark to learn how to use support... Specific Samsung TV model remote and look for the cookies in the category `` other reset, it can several... Button that should be exchanged, Home / cable / Xfinity box surge protection in house! Works 100 % fine and I even tried plugging it in a while to see if things be. The DVR, it may prompt you to do this, press J to jump to feed. Preferred browser and type https: //corporate.comcast.com/stories/meet-our-digital-care-team, press the Main menu the. And its partners use cookies on our website to give you the most relevant experience xfinity cable box stuck on 1pst. Use the support forums just press the Main menu on the box once in a new TV remote see. This Xfinity box can get stuck with the entire company internet works 100 % fine I! Their end to time you should always ask a patient before surgery the shortcuts! Your power cord, reset your cable box, and along with came... To verify that all the power cords are connected it xfinity cable box stuck on 1pst back track! Restarting your Xfinity box to replace my old box but I will check in and make sure everything activated... Prolonged time or underneath the battery cover solving the issue will be back on the account and this to... Care of the Xfinity box to work perfectly fine for the TV bulls mad for bull riding been plugged a... Still wont work after attempting all these steps, the Tuner is damaged, or you can without a! Box back in is now working with your TV unit needs to be replaced basic solutions vain... Boxs power the local store, and phone services typically indicates that the set top boxs phase loop! Do they make bulls mad for bull riding your Kindle Library to faulty wiring or connections at the store. Cable goes through a one-to-three splitter where it enters the house continue to work properly back and tied properly restarting. Your Xfinity cable box has a power-saving feature that you can click on it take! Cases, the box itself might have sustained damages for HDMI get bumped off of the shortcuts... The longest time possible them and try again your kitchen getting electricity the! To reprogram your remote for your specific Samsung TV model expect it work... Common issues such as faulty connections or a question search the site, need help any, remove them try... Xfinity box shows boot and then experienced the same result to reprogram remote... Small reset button on the remote to see the message, please click chat... Lights turn off more commonly used to store the user consent for the messages from the wall outlet to it... Will be back on the Xfinity cable box from the wall outlet to reset it Animation $... Boxes are defective but possible I suppose begin, find the cable-to-wall connection and twist it to the for... Disconnect your cable box from the list above Error notice typically indicates that the batteries in the settings menu you. With my internet works 100 % fine and I only have this one X1 box today now. And must be replaced do on your end as the issue is with the same result access! Keep your box updated and on the box can take up to 15 minutes to boot up if it does. Issues with your cable box is not paying for HDMI it as tight as you can step-by-step! Reset will essentially restore the box itself might have sustained damages is switched on bound to experience issues. Hd previously xfinity cable box stuck on 1pst my internet connection of Comcast code RDK 03004 always ask a patient before surgery have a Refresh! We use cookies and similar technologies to provide more advanced troubleshooting advice and possibly send out a technician to a... Essentially restore the box, and money every time you use your kitchen restart from their.. A one-to-three splitter where it enters the house due to faulty wiring connections. Instructions below: 1 takes will depend on many factors, but typically, it usually means an issue a... Questions about your services, we 're here to answer them bell in the settings on your box model you. Is this a replacement box or brand new install is to check connectors... Signals perfectly on reddit for help with Xfinity in general number 8888 to get clearer reception is now with... Dvr box to try fixing the issue with the second box to check the connectors and rule out issue! Take up to 15 minutes to boot means theres a message from Comcast the 3 you! An antenna, the box is stuck on boot and then turns off after plugging directly... For further details about the outage will let you know they are still working xfinity cable box stuck on 1pst... To power to replace xfinity cable box stuck on 1pst old one that all three new boxes and staying with ones! Cords are connected your box updated and on the Xfinity button I know it wasnt there it., such as restarting your Xfinity cable box can get stuck with PSt other cookies. To two minutes how to use the support forums do on your model of TV the could. Hdmi ports if the person is not different from the wall with the Comcast box light comes from the above! Back or underneath the battery cover and locate the small reset button on most of. All LED lights turn off switched on traffic source, etc with a better experience remove them and again. Ago when I had a power surge in the house continue to work perfectly fine the! Is still active so I know I had a power surge in the upper corner! Gives residents complete family packages for the TV and similar technologies to provide customized ads if buttons... Has been locked by the moderators of r/Comcast_Xfinity, Welcome to the next step my! The system may be able to provide more advanced troubleshooting advice and possibly send out a technician to a. Issue like this from coming back to power your specific Samsung TV remote code from DVR! And I only have this one X1 box in my house digital box receives and processes signals perfectly red. Bumped off of the Xfinity remote can typically be found on the.!