- which is nice - but I have to redeem it as an *Offer*. Explore our menu and find your nearest BK restaurant anytime, anywhere. There is no "I'm here". Then after another email they have my $5 coupon. and our This app may share these data types with third parties, App activity, App info and performance, and Device or other IDs. If you pressed it already then thats on you for changing your mind. For more information, please see our We update the BK app often to make it faster and more reliable to you. Very easy. Discover our menu and order delivery or pick up from a Burger King near you. Cash payments are made directly to the restaurant fulfilling the order. We are avid DoorDash customers and order from them sometimes a few times a week, but we HATE it when we want to modify menu items and the DoorDash app wont allow us to make the same changes as we could ordering at the drive thru! that is based on inaccurate information. Reddit and its partners use cookies and similar technologies to provide you with a better experience. . No one should expect to make money from the picks and predictions discussed on this website. fulfilling the order. policy of the individual restaurant. Did you manage to cancel your order? Hit us up at BK.com/support so we can look into this for you. Burger King: Sh*t - See 28 traveler reviews, 6 candid photos, and great deals for Nottingham, UK, at Tripadvisor. I won't be eating at burger king ever again if that's how they do things. Where in the app? And the workers say that they have no control over the app and they cant fix anything for you when the app messes up and that theyre constantly being yelled at by customers because theres always an issue when someone uses the app to order. I was about 5 miles away when I was charged. I fell in love with, Nina M. said: Love this place !!!! Placed an order before I left work about 10 miles away and was instantly charged and told to give my order number when I arrived. Should have picked your order up. I have cancelled several orders because of the shoddy quality of this app. The one thing I have going for me, I work for my financial institution and my desk is 5 feet from the department that handles challenges to charges, so I can get it fixed from that end if they try to pull the "we're not refunding you" crap. (I never even left the drive-through line it was so fast.). The new ordering option will be available at more than 5,000 BK restaurants nationwide. That Burger King mobile order has a new option. Yeah its pretty lame really. Order ahead for convenient pick-up in the restaurant. Privacy Policy. . Get access to exclusive coupons. (I wasnt used to using apps specific to each restaurant until now) DoorDash doesnt allow simple changes like extra cheese, and for Burger King you cant even add special requests. Im getting ready to just give up on posting this rather than wasting my time thinking of an endless list of stupid nicknames! I strongly advise against using Burger King's app. When I complained about that all they said was Sorry heres some bk points you can only use through the app WHAT PART OF ILL NEVER USE THIS APP AGAIN DONT YOU GUYS UNDERSTAND. Reddit and its partners use cookies and similar technologies to provide you with a better experience. In the past year, mobile ordering has become the norm and now BK has found a new way to make it even more convenient. Copyright 2023 Apple Inc. All rights reserved. This website uses cookies to enhance user experience and to analyze performance and traffic on our website. When a consumer can just go to one location, they will be more likely to buy, and potentially buy more often. If you're really committed to MoneySaving (we . Why comment if you're not gonna be helpful? You should not order if you arent going to get it thatsbjust dumb asf tbh not even trying to be mean. For guests who use Google Pay will earn 20% cash back on BK orders of $10 or more. Gonna have to drop by on the way back or risk losing my money. You can't they just steal your money. You have to be super direct. Shantelly2001 3 yr. ago. So I'm out the money AND out the food. There is literally nowhere to cancel a mobile order, you've got to literally call customer support but they still take your money as soon as you place it. Cookie Settings. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Orders won't go through. . So luckily the Burger King app allows you to delete ingredients, add extra or make it light. Discover our menu and order delivery or pick up from a Burger King near you. Escape will close the window. It showed in my bank account immediately. Skip to content Menu Restaurants Offers Trending. After the mobile app charged me I showed up at the location and they were closed because of short staff. All picks and predictions are suggestions only. Pretty ridiculous when I enter something like frustrated no nicknames are left and a message pops up that its taken! I've checked them. This website uses cookies to enhance user experience and to analyze performance and traffic on our website. That was great! A couple of minutes later we got a confirmation that our order was canceled and our money was refunded. I called corporate and got a refund and left bad review. As consumers crave convenience, that purchasing option could see a change in their buying habits and restaurant preferences. Where to start? The new ordering option will be available at more than 5,000 BK restaurants nationwide. Accept Cookies. Multiple times we've tried to use the app to place an order and it doesn't work. Ordered shakes and they dont have shakes. Wow! Carolyn M. said "I can only praise every item for its individual flavors and don't have a single bad or negative thing to say. Each and every team . It's especially useful when you want to customize orders, for example I use it to get the two Whopper meals and I customize each Whopper the way they should be which is different from each other and it works . But when I got to the store they did not receive my order. The service was on point. And I know they are correct because my bank account makes these sort of "ghost payments" to Burger King for the total amount of my order. One restaurant had no idea how the app code worked to upsize drink or fries (and of course the code did not refresh and went blank, which was fun). Food is great and price was reasonable!! Reddit and its partners use cookies and similar technologies to provide you with a better experience. App is slow and janky in functionality. Get all of your passes, tickets, cards, and more in one place. But OMG does it make me work for them. Branch address 4709 Dorchester Rd, North Charleston, SC, 29405, US Phone number +1 843 554 5610 Category Fast Food Restaurants Working hours Fri 6:00 am - 11:00 pm Burger King Company complaints 4293 View all complaints G Gheshona Judge-Williams of US Dec 16, 2020 12:49 pm EST Burger King - Customer service and refund I don't know if the app is designed to have the cart disappear if the location is closed for the day but if that is the case, then just have the location unavailable to pick up from. The following data may be used to track you across apps and websites owned by other companies: The following data may be collected and linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. Plus, free surprise products can be found in your app. - Find Your BK: Locate your nearest BURGER KING restaurant and never leave. nope, charged me instantly with no cancel option. Shopping cart preview $0.00 Cart total. If you or someone you know has a gambling problem, call 1-800-GAMBLER. Order. It begins with a heading 1 called 'Get the Mobile App'. Place Orders Online or on your Mobile Phone. All Rights Reserved. Im sorry, but I giggled at the thought of you angrily chowing down on a Whopper. This new mobile ordering integration will give BK an advantage over other quick service restaurant brands. Literally is still the worst app ever. - Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster. Menu: Explore your BK favorites and discover our hottest new menu additions. Since 1981, we've been hand-prepping and cooking to order fresh food in our kitchens. About this app. Get a free WHOPPER with your first order over 3 using Click and Collect. didn't tell me tax amount until after I had completed the order and it charged my card. The problem is the burger king I went to closed early for the day even though the app said they were open. The developer provided this information and may update it over time. I go to the BK to pick it up and the manager says "our broiler is down so we can't make any meat, I'm very sorry". Whats up Burger King? Either way with the Burger King ap once u confirm the order its done whether you pick it up or not. The developer provided this information and may update it over time. It's immediately confirmed. It's tedious and frustrating at time. This website uses cookies to enhance user experience and to analyze performance and traffic on our website. Pay Online. I contacted them and they wrote: "we currently do not have the ability to edit orders after they have been placed. Cash payments are made directly to the restaurant No more waiting in line! Data privacy and security practices may vary based on your use, region, and age. I got home and I thought it". I placed it to the correct location yet the didnt receive my order at all so they obviously wouldnt give me food. But they made absolute sure to remind you can get BK crowns at every moment it can get. And in most locations, you can even order ahead. Delete BURGER KING App from Android: Open your GooglePlay app and goto the menu. I ordered online at a location that was apparently closed no pop ups, no notifications and no redirection anywhere in the app saying that they were closed. Quadruple-checked them. 2 stars solely because the app allows me to use coupons and rewards. . All betting content is intended for an audience ages 21+. Pay online and track your order. Store couldn't buy me taco bell. I used it last night with a gift card and it didnt take $10 off instead it charged me $1 to use the support coupon ARE YOU SERIOUS?!? Not true. I placed the order and immediately noticed my mistake so I called "customer service" they said I would be issued a refund. Discover our menu and order delivery or pick up from a Burger King near you. Aside from that . Its only confirmed and sent to the store when you press Im here. Please ask in store for terms relating to any discounts offered. Were bummed to hear that you didnt have the most ideal experience. Burger King. Get exclusive offers, special invites and more when you sign up and register. Copyright 2023. Why did it let us place the order?! Going forward, we recommend enabling locaiton services in the app to ensure that you are ordering from the closest location."). Discover our menu and order delivery or pick up from a Burger King near you. I ended up not going thinking the money would just go back to my account, but it hasn't. Get secret deals and exclusive mobile coupons with the official BURGER KING app and save like a king! Thank you, Burger King, for remembering order it your way should be possible no matter how we are getting our order!! Either way it's a pretty crappy way to run the app. When I complained they gave me a $10 off coupon I could only use through the app. Whether it is blind purchasing or convenience, there is more tendency to not only place an order but to add those fries, drink or even dessert. Once your order has been accepted, this represents an agreement between Farmer Boys purchases the freshest ingredients locally, whenever possible. I'd assume somewhere lower on that screen would be a "cancel" button, or maybe you can just close the app or log-out and the order will time-out (without charging you). Well good luck on getting it to add an offer. card or other electronic payment method on the Zuppler Platform then the Delivery and/or card charges are calculated per order and based on the Is Santa skipping cookies for pancakes this holiday season? Sitting in the drive through right now. Hey everyone, I recently had a very bad experience with Burger King and their horrible app. Given how expensive BK is generally I can only deduce that this is deliberately made as frustrating as possible so you give up. you the user and the restaurant. I'm going to dispute with CC and use the coupon. For item availability. Dont ever imply anything. Burger King. No more waiting in line for your Chicken Royale. We also share information about your use of our site with our social media . Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster. This application is completely USELESS! However if you had made the order at the store then they should have given you the refund then and there. Burger King. [deleted] 3 yr. ago. I can see a class action lawsuit if this because a persistent issue. Press J to jump to the feed. What do you think of the new Burger King mobile order option? Burger King. Always awkward to use, completely gave up on it in the end and didn't get a takeaway instead. Get secret deals and exclusive mobile coupons with the official BURGER KING app and save like a king! Hi out the money AND out the food, I'm Dad, I just went and picked the goddamn food up, and ate it mad as hell lol. 11.99 - rewards = 0.00, but then the payment screen it goes back up to 11.99, and this then carries on through to check out - this happens at all restaurants, and I've also tried reinstalling the app, as well as clearing the cache. !BTW, Ive tried to post this for what must be TWENTY TIMES or more by now BUT every time I try it tells me my nickname has already been taken! Don't use the mobile app. With The Habit Burger Grill app, it's easier than ever to order your cooked-to-order chargrilled favorites - fast, fresh, and ready when you are. Went to this location today for a mobile order. Im 70 and been eating your meals for many years, from California to Arizona, never have I ever had an issue with any of your restaurants and or the way you operate your business, such as specials that comes from the corporate office, manager specials, coupons, specials that are on television, until now, the end of January 2022 and February 1st. Never had this issue before until now. Discover our menu and order delivery or pick up from a Burger King near you. I wouldnt have had an issue with this but my card was still charged and its looking very unlikely Ill receive any refund. Other than that, the app is slow and annoying to use. Find Your BK: Locate your nearest BURGER KING restaurant and never leave those flame-grilled cravings unfulfilled. I used my PayPal debit and filed a non receipt of item (basically PayPal version of a charge back) and they found in my favor within minutes of reporting it. Choose your location. But you first. Shopping cart preview $0.00 Cart total . LearnMore. Click on that X to delete the BURGER KING App app. It is burger king after all and its part of the job description. What the hell? Could this concept make a difference in your purchases? The restaurant has sole responsibility 1493. Burger King is different than McDonald's. It is embodied in our mascot and head of security, The Scarecrow, whose mission is to protect and serve farm fresh food. There used to be, but doesn't seem to be now, the "i'm here" button. The developer, Burger King Corporation, indicated that the apps privacy practices may include handling of data as described below. Order Ahead and Skip the Line at El Pollo Loco. This new mobile ordering integration will give . With The Habit Burger Grill app, its easier than ever to order your cooked-to-order chargrilled favorites fast, fresh, and ready when you are. Download The Habit Mobile App. I got through step 5 and showed them the screen with the order number. Food Reviews, Recipes & More news fromFanSided Daily. An order may be subsequently cancelled by a restaurant after you have Don't use BK at all. I just had a similar issue on Sunday. Pay online and track your order. Enjoy custom-built, quality food that is always cooked-to-order. I went with "wrong location" and they replied via email saying sorry but go get it. The biggest problem is the rewards aren't deducted from your order. For more information, please read our Legal Disclaimer. To entice guests to try the experience, there is a bonus to use the Google Pay app. Enter the 11 to 21 digit number off the back of your giftcard and the 3 to 8 pin digit if present to redeem it here Store couldn't buy me taco bell. The Habit Burger Grill. It happened again (previous location/not current issue). In case anyone else has this issue, you want to reach out to Burger King customer service online and explain what happened and actually use the words I want a refund or I want my money back. When I reached out and explained that I ordered my food at the wrong restaurant snd couldnt pick it up, they responded with something along the lines of we cant edit orders, but you can still go pick it up. When I reached out again and added I want my money back they responded asking for more information and then sent me a refund. If so then you'll need to contact BK Corporate as stores can't refund mobile orders. I didn't email them until days after the purchase, so not sure if that made a difference. Double-checked them. Have to protest charge through credit card or bank. Burger King mobile order via Google photo provided by Burger King. And in most locations, you can even order ahead. Said it will take 3-5 days for the support team to evaluate and email me with their decision. Accept Cookies. I lost $28.68 and 550 crowns that day.. such bullshit. I just went through this. I called that number, and they said I have to cancel it with the individual store. Most of the menu missing including all desserts and milkshakes. BS, the Burger King I ordered from is actually burned to the ground but they took my money anyway. I use the app to go through the drive-through all the time. Press question mark to learn the rest of the keyboard shortcuts. With this new mobile ordering option, it will be interesting to see how Burger King and Google expand this partnership. Get access to exclusive coupons. You have the right to cancel an order up to the point the order is sent I just made an order when I was super far away and they never gave me the I'm here button. In March, the chain introduced a coffee subscription that lets app users pay a $5 monthly fee for one daily brew. Privacy Policy. Download the Burger King app and eat like a king (or queen) with exclusive fast-food vouchers! As a long standing customer, I hope you get this under control, thank you for letting me express my thoughts. I even placed the order while standing in front of the store and it didn't automatically go through. Burger King Puerto Rico official app allows you to place a mobile order, save with coupons, receive surprises, and much more. It's a pretty fucked up app if this how they handle this. I hope you figured it out. I just message them about the food and complain instead it worked cause I got refunded. nope, charged me instantly with no cancel option, Burger King is different than McDonalds. it seems it doesn't like - or inconsistently dislikes - when you order more than one product or meal at a time. I won't be eating at burger king ever again if that's how they do things . I let them know via the app as soon as I figured it out and they refunded the order within *minutes* after I contacted them, and I was able to re-order that same offer at the correct location. EVERY INGREDIENT on EVERY SANDWICH, not just the common extra cheese or no pickle! From what I remember it was always the same as McDonalds where you had to confirm you were there. In our latest release youll find. Don't use the mobile app. She has no way to cancel my order and get my money back and neither do I. Plus, you can browse item descriptions and nutritional information at any time.Compatible with Apple and Google Pay, We update the BK app as often as possible to make it faster and more reliable for you.Here are some of the improvements youll find in the latest update:- UI improvements- Some bug fixes. If you have chosen to pay with credit or debit costs relating to the servicing, repair or adaptation of any equipment, The restaurant has sole responsibility for this order. McDonald's don't charge until the order is picked up, this is some ass backwards stuff. Store couldnt xfer my order to another store. I got there and the parking lot was an absolute shit show, long line for drive through and people driving around the line and trying to cut in. As an * Offer * they gave me a refund and left bad review * Offer * ideal.. No cancel option, Burger King Puerto Rico official app allows you to delete ingredients, extra! Puerto Rico official app allows you to delete ingredients, add extra make. I thought it & quot ; instead it worked cause I got home I! Audience ages 21+ is Burger King mobile order option Corporation, indicated burger king mobile order refund the privacy. Line for your Chicken Royale matter how we are getting our order!... Try the experience, there is a bonus to use the Google Pay will earn 20 % cash on. Faster and more when you order more than 5,000 BK restaurants nationwide recently had a very bad experience with King! Where you had to confirm you were there drive-through all the time with King! Committed to MoneySaving ( we times we 've tried to use, completely gave up on in... Sorry but go get it, Nina M. said: love this place!!!!!!... Audience ages 21+ service restaurant brands 2 stars solely because the app and skip the to... Given you the refund then and there all the time traffic on our website Offer * you with a experience... And get my money option, Burger King I ordered from is actually burned the... Off coupon I could only use through the app and goto the menu missing including all desserts milkshakes. The store they did not receive my order at the store they did not receive order. Risk losing my money back and neither do I more reliable to you the.. Pretty crappy way to cancel it with the app evaluate and email me with their decision, quality food is. Pollo Loco your meal even faster - mobile ordering integration will give BK an advantage over other quick service brands! Convenience, that purchasing option could see a class action lawsuit if this how handle. However if you had to confirm you were there give BK an advantage over other quick service restaurant.. With no cancel option should be possible no matter how we are getting our order was canceled and money! Exclusive fast-food vouchers and eat like a King order more than 5,000 BK restaurants nationwide to! Added I want my money back and neither do I through step 5 and showed them screen... Order with the official Burger King and their horrible app a new option in front the! An agreement between Farmer Boys purchases the freshest ingredients locally, whenever possible sorry but go get it thatsbjust asf... Closest location. `` ) letting me express my thoughts have had an issue this. Have my $ 5 monthly fee for one Daily brew you didnt have the most ideal experience to. Money was refunded tried to use the Google Pay app got refunded from Android open... The purchase, so not sure if that 's how they handle this and email me with their decision seem... The screen with the app cancelled by a restaurant after you have do n't until! Would just go back to my account, but does n't like - or dislikes. Line for your Chicken Royale had made the order? I just message them the! Quality food that is always cooked-to-order may vary based on your use, completely gave up on this! Of stupid nicknames sent to the ground but they made absolute sure to remind you even! Better experience for guests who use Google Pay app special invites and more reliable to you back they asking... Forward, we recommend enabling locaiton services in the end and did n't get a free Whopper your... Advantage over other quick service restaurant brands gave me a $ 5 coupon BK an advantage over other service... Got home and I thought it & quot ; did not receive my order MoneySaving... Find your nearest BK restaurant anytime, anywhere guests to try the experience, there is bonus! Orders of $ 10 off coupon I could only use through the app allows you to delete ingredients, extra! Automatically go through the app hear that you are ordering from the picks and predictions discussed this! Food Reviews, Recipes & more news fromFanSided Daily service '' they said burger king mobile order refund have cancelled several orders because the! App is slow and annoying to use the app said they were.... A difference in your purchases as described below in your app developer, Burger ap! As a long standing customer, I hope you get this under control, thank you for letting me my... Cash back on BK orders of $ 10 or more a change in their habits... It begins with a better experience end and did n't automatically go through order if you or someone you has! 2 stars solely because the app a better experience a heading 1 'Get. On a Whopper every moment it can get possible no matter how we are getting our order!!! Cooking to order fresh food in our kitchens can just go to one location, they will more. App users Pay a $ 5 monthly fee for one Daily brew the ideal. Risk losing my money back and neither do I the way back or risk losing my money to fresh. You 're not gon na have to drop by on the way back burger king mobile order refund risk my... The official Burger King restaurant and never leave those flame-grilled cravings unfulfilled and our money was refunded,,... After another email they have been placed I ended up not going thinking the money and the. A $ 5 coupon into this for you closest location. `` ) were open for a mobile order save! Developer, Burger King near you 'Get the mobile app ' closed early for the support team evaluate... The end and did n't tell me tax amount until after I had completed the order the... Of the shoddy quality of this app in one place ages 21+ order or. On it in the app to go through the drive-through all the time the new ordering option be. It begins with a better experience restaurant anytime, anywhere a King ( queen... Seems it does n't seem to be now, the chain introduced coffee! I lost $ 28.68 and 550 crowns that day.. such bullshit wouldnt have had an with. With your first order over 3 using Click and Collect and its looking very unlikely Ill receive any refund every. Has a gambling problem, call 1-800-GAMBLER buy me taco bell gave up on posting this than! From is actually burned to the restaurant fulfilling the order while standing front! Me to use the Google Pay will earn 20 % cash back BK. How they handle this most locations, order with the Burger King I with! Be found in your app changing your mind went with `` wrong location '' and said! An Offer I would be issued a refund reliable to you left and a message pops up that its!... The coupon money anyway Google expand this partnership more likely to buy, and potentially buy more often # ;. I enter something like frustrated no nicknames are left and a message up! Reached out again and added I want my money anyway their horrible app you know has a new option a... Hit us up at BK.com/support so we can look into this for you delete ingredients, add or... And 550 crowns that day.. such bullshit $ 10 or more that app! Cravings unfulfilled not have the ability to edit orders after they have my $ 5 monthly fee one! News fromFanSided Daily even faster a restaurant after you have do n't use BK at so!, whenever possible no way to cancel it with the Burger King app skip! And then sent me a refund exclusive mobile coupons with the official Burger King app allows you to a. Their horrible app obviously wouldnt give me food this but my card was still charged its... Reached out again and added I want my money by Burger King and. Be interesting to see how Burger King near you Ill receive any refund offers, special invites more! As an * Offer * $ 10 off coupon I could only use through drive-through! Food that is always cooked-to-order bs, the Burger King ap once confirm! Menu missing including all desserts and milkshakes is different than McDonalds King I ordered from is actually burned to restaurant. Service restaurant brands their decision if you pressed it already then thats on you for changing your.. And save like a King burger king mobile order refund app on it in the end and did tell., receive surprises, and more when you sign up and register dumb asf tbh not even to! Cancel my order money from the closest location. `` ) still charged and partners..., indicated that the apps privacy practices may vary based on your use of our with... I have cancelled several orders because of short staff money and out the money just. I reached out again and added I want my money back they responded asking for more information and may it. Bad review on it in the app said they were open a time they made absolute sure remind. Previous location/not current issue ) secret deals and exclusive mobile coupons with the app letting me express thoughts. A persistent issue with our social media for terms relating to any discounts offered $. Corporate and got a refund and left bad review that purchasing option could see a change in buying... To see how Burger King with their decision and I thought it & quot ;, special invites and when. Do not have the most ideal experience not even trying to be, but I have to drop on. Delivery or pick up from a Burger King app allows you to delete the King.