Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! I loved this guy - so wonderful and worked so hard!All restaurants were great. You sign them in, and they have space to play but its not really supervised. The view from your room looks lovely, I dont suppose you remember you room block and number do you? At least run shuttle service free of cost to beach palace. No need to bring your snorkel gear unless you plan to leave the resort. We also got a free 25 min back massage, manicure, pedicure per person with our stay. Then they ask if anyone has a food allergy. Is all of it included? I have zero complaints or negatives on any of the restaurants or food.Given the success of this new section, we will need to get out to stay at the new Cabo and Jamaican resorts. Hi. So youll be able to leave your 5 year old, but not your 3 year old. There are limits on how much you can use with certain activities, such as $650 max at the spa. That would be too dangerous. This way all of the staff know not to feed your child something that can hurt them. We thank you for your support. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. The kids club features an indoor jungle gym, miniature golf, bumper cars, a creativity area, and more. The Grand has lots of elevators, so you should have any issues. Thanks for your AWESOME review ! The spa is said to be over 75,000 square feet and features more than 60 spa suites, a hydrotherapy circuit, plunge pools, steam and sauna rooms. When we got there, my wife had to ask me a bunch of questions as I almost felt like Ive been there before! Go 1.5 hours early and a guide will take you through a hydrotherapy routine that involves sauna, cold room, steam room, scented showers, mud masks, etc. Did you swim with the dolphins on site? Or do you think the resort would hold our bags and let us stay on the property? Erin, Hi. We would love to return. I see the pictures above with small slides that are attached to a little house, is that all? Your review and photos make us feel like were already there. Language: English. You can see the proximity of the pool to the sea. Great review! The property features "The Playroom," a fun and interactive kids club. Its located in the main lobby building. just one question, does the grand have an elevator? Hes also in a phase where he deliberately tries to mess up photos by looking the other way at just the right time. Thank you for giving us the opportunity to host you and we hope that in the future we will have a chance to welcome you back. Is it the one between the Olympic pool and the half moon pool? The snack bar was GREAT! were planning on going to the grand this December so thank you for the thorough review. You can find prices through various booking sites. Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Yes - Subscribe me to your monthly newsletter! I wish you guys great lives (and always be safe!) Yes. The resort was beautiful. Sometimes even in paradise you want to chill in your room! We did not have any issues getting a table, but, if there is a wait, you can hang out at the Tapas restaurant and enjoy a drink and appetizers while you wait for your table. If you want to cancel, you have to bring your slip back to them and sign a cancellation slip to get a refund to your room charge. It has been the most informational and most helpful of any review I have read!! The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. Theres also a selection of traditional Mexican breakfast items available. They are still asking us how the white doves came out of his hand. Most of the restaurants are located in the Lobby building, so Cusco doesnt draw as many guests in the evening. Helmets are also provided. But when we were there it wasnt as hot so staying in the water that late would have been a little chilly so we never actually in it until it closed. Now I dont think the Grand was built when I was there before which I understand is the new flagship hotel of Moon Palace Cancun but what I would like to know is will those guest who will be staying at the Moon Palace Golf & Spa still be allowed to get free access to the other hotels: Nizuc, Sunrise and I guess the The Grand or do guest now have to be staying at The Grand to have access to all the other Moon Palace Resort ? Also the ride to the Beach Palace, can u pay for it with the credits? If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. We ordered the big breakfast you see in the above photo on our first morning. The resort also offers a dark beer option (I believe it was Dos Equis Amber), which we prefer over the watery lagers that most all-inclusive resorts serve. You pay 35 dollars each way by taxi to go there. If you plan to take a day trip, consider visiting at Xel-Ha. It was nice seeing a formal system around food allergies. . We did not spend time at the adult pool (because we had our boys with us). Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. . Cant forget the food. Trolley system - different trolleys available to take you to different parts of the resorts. Bike rentals (no extra charge) are also available to ride between resorts. We felt like the other resorts had a lot to offer before the Grand was completed, but it seems like the Grand has a lot to offer now too! At the time of our visit in February 2018, this all-inclusive resort had been open less than one year. We loved Jade.it was delicious and we went back multiple times. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. Moon Palace is divided into Nizuc, Sunrise and Grand Moon with 2,500 rooms and suites. thanks. The Los Tacos pool is quiet, cool, and refreshing. Children under 4 years must be supervised by an adult guest at all times. If memory serves me correct we get 1500 per family for our trip. I was wondering, what time do the pools generally close at the Grand? Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. For dessert ice cream balls covered in Japanese rice dough. We found that each pool offers a different vibe, so your bound to find one that works for you. The Grand at Moon Palace Cancun offers so many opportunities for play with a variety of attractions and diversions. We are not picky eaters and found the Grand Buffet restaurant hit and miss. One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. One question I have is the location of the diamond only pool. The food is fresh and high quality. Its a kids paradise! The shower in our room even had kids shampoo. When the Diamond Elites eat? Did you notice any seaweed along the beach shore??????? We appreciate your comments as it will help us to double efforts to provide better communication of our resort to our guests. Even at the pools, the beers are served in tall non-breakable glasses. If you like this Moon Palace Resort review, please consider booking using this affiliate link. We traveled with a family of friends and had a fantastic time. Floating down the Lazy River at the Water Park at Moon Palace Cancun. We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. The tractors were also annoying, my daughter couldnt go dip her feet in the ocean for 30 seconds without having to run back to clear the way for 2 tractors that were constantly going back and forth to clear seaweed on the shore line (not safe at all) at many times during the day. The accommodations are beautiful and spacious, the water park and spa are out-of-this-world, and the restaurants serve delectable dishes in gorgeous settings. The water park at The Grand is amazing! Thanks again for everything! The desserts at the buffets are incredible. Foods were good, pastries were amazing. Youll have a great time! No cost break for a group. Thanks for your help! There is a map online of which trolley can take you where. Are tween kids safe to walk from the pool to the gaming area on their own? We love this! What a great review, we are visiting in October for 2 weeks and you answered all of our questions. Marilyn. Hi Patricia! Can you recommend some idea of what a family can do in the area until 5pm? You can order freshly grilled burgers steak, fish, beef and chicken so you dont have to settle for burgers that have been sitting under a heat lamp for hours. Hello! We did visit a few of the other pools and checked out the kids clubs, and truthfully thought The Grand was outstanding. I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! This is the mega-playroom that is located at the Water Park. But every thing that was open was very safe. Thank! . We watched to the magic show and the magician was really good. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Can I ask what the etiquette seems to be with tipping, particularly during the day at the pool bars etc. Thanks again for everything! Food was good and a lot of places to eat. Guests staying at The Grand also have access to the other two resorts on the Moon Palace Cancun property Sunrise and Nizuc. They said its amazing and well worth it. The tacos are great and the waiter, Bernedito (Im sure I am not spelling it correctly, sorry) is FANTASTIC. Would definitely return to the Grand again in the future, but will never buy a membership. Layout: Resort consists of 3 hotels. Glad to see you guys had a blast. Delicious. The landscaping is still quite new. Presentation, taste, and experience four star! It was to ensure that if something went wrong, I was responsible. Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn I would suggest you speak to Palace Resorts about Diamond Status. I was told that studios with a single adult had to pay the All Inclusive price for double occupancy. It was so nice to not have to worry about a stupid towel card or if someone accidentally takes your towel and youre stuck paying a fee for the inconvenience. Do you tip each time you order a drink or maybe a bit more at the end of a day to the bar staff? Our readers thank you! They sit by the vacation planners but on the other side of the wall.Bowling - requires reservations. The Grand has a clean, modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican all inclusive. Trip. If youre in the main lobby building or restaurants, beers are served in a tall frosty glass; not the warm plastic cups commonly found at all-inclusive beach resorts. Prenota Moon Palace The Grand - Cancn, Cancun su Tripadvisor: consulta le recensioni di 12.160 viaggiatori che sono stati al Moon Palace The Grand - Cancn (n.41 su 272 hotel a Cancun) e guarda 10.506 foto delle stanze! Service was always excellent. We prefer the pools anyways. The standard Moon Palace rooms and service used to be great until they put up the Grand, now the other side leaves a little to be desired as everything nice is at the Grand. Each restaurant has a kids menu that includes the standard options like chicken nuggets, pizza, hamburgers and french fries. I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. Forgive me if stated already, but did you have a resort credit when you were there. Also do they provide a kettle in rooms? Resort credits are optional to use and you dont have to go on the sales tour to access them). Guests like you make our Palace family full of joy and satisfaction. Or has Moon Palace Golf & Spa been renamed The Grand ? I know its been a while since our visit to this beautiful resort but its always better late than never! So, whether you prefer a unique cocktail or a classic drink, you can enjoy top-shelf sips from the resort's expert mixologists. Wondering how busy it is 2 years later during peak Spring Break! Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. The seaweed on the beach is an issue for some, but it didnt bother us because we prefer the pools anyways. Our oldest son, Braydon, gave it a try and had a blast. This section is gated, so kids cannot enter or exit without being signed in or out. Thanks Nguyen! Im glad that youve found the review helpful. Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. I have to name a few Magaly in vacation planners was the best she made our trip planning stress free and went above and beyond Aldo in the bowling alley & teen lounge was awesome to our son he even spent time teaching our son bowling basics .People like these make our vacation greatThank you !! He made our vacation go from great to exceptional! When you want your room made up (or not to be disturbed), you can hit a button inside your room that will notify house keeping. Loved this thread and feel really good about it. Water slide at the Sunrise resort. Thanks for your review. We just got back from this amazing resort! So we visited Moon Palace back in mid-June and celebrated my sons 4th birthday there. We are just trying to figure out how much to bring in US dollars, with tips included. SNORKEL XTREME. Save up to 35% on all-inclusive vacations to Cancun, Mexico by visiting the Moon Palace offers page. My 6 yr old found upstairs pretty boring, more for the younger kids. Thanks Its also brand new. We really loved the pools at the grand there are so many to chose and each had a different vibe. Plus the extra $4634 for the 2 singles in studios. It is undoubtedly a pleasure to receive your comments because at The Grand we always seek to have the best team, which is committed to our guests and will always aim exceed their expectations. There are two different games rooms that offer various activities. We actually have another 10+ photos of desserts that had to be cut from this post. This allowed us to have lazy mornings with our boys and not feel like we had to rush to the buffet. We loved our evening here. Even the fancy gelato bar? He made our last night the best night! I have a swim up is it connected to a larger pool at all? Lets call it pretty potatoes. We struggled with the tipping etiquette as well. Also, any advice on making specific room requests would be great. Did you tip the room attendants? Thanks for the great post. The grand will be hosting many music festivals. That being said, the service was so wonderful and everyone here will bend over backwards to make sure your stay is enjoyable you cant help but want to reward these hard working folks. We thank you for your support. and well make sure to visit you again soon. This area will be thick and lush in a few years. He was absolutely wonderful every single day, at every single hour. Based on the location of the resort, I would suspect the seaweed will always be there. This is the kids pool at the Sunrise Moon Palace. I would maybe ask them ahead of time, or check at the front desk and ask. Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. Wondering if there is a kids club that is unparented where you can leave your kids for a while. They tell to use sister resort called beach palace if you want to to go beach. The grand has something similar for kids but its a larger play area so I think youd be happy with it. From memory, I think we normally ate between 5pm and 7pm. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Do you think the Grand is worth the extra money? It is a reality that we require a great team to be able to attend each and every one of the areas in order to provide the highest quality service that our guests expect, that is why our collaborators are constantly receiving training to be always well informed. Youre going to have a great time. From what we remember, we think the pools closed around 9-10pm. The servers make note of it and the kitchen is informed of the allergy. However, my daughters are 16 & 19 years old..Is it mostly for families with smaller children? It is so great and helpful article. We are traveling here early June and noticed that you are not in the Diamond Club? It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. We didnt have any problems getting a table for dinner. One night, Connor wanted chicken nuggets. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. His heart of gold deserves the talent Gabino has. The raw beef is thinly sliced and served with a very hot grilling stone. Our son has a dairy and egg allergy. Before you are seated at a restaurant, the first thing the host does is ask for your room number. Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? One of the reasons we keep coming back to Cancun and the Riviera Maya is its silky smooth sand. If you stay at the Grand, you have access to all 3 resorts. It looks like a very relaxing place to spend the day(s). Your email address will not be published. If you stay at the Grand, you have access to all three resorts. By booking the Grand, you also have access to Nizuc so you cant go wrong. And because the resort is so large, we never felt like it was overly crowded. The shows were so so (compared to cruise shows) tho. In our resorts, our vision is to empower and enable our tem members to deliver the best vacation experience to our guests, thereby generating superior returns to our resorts and enhancing every time your vacation. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We started our meal with a lovely Mediterranean salad and artisan bread. This situations and nothing will be more important than learning more about this experience! Kindest,. ) is fantastic tries to mess up photos by looking the other two resorts on the location of the serve. ; a fun and interactive kids club better communication of our questions any issues room looks lovely, would. Moon with 2,500 rooms and suites and always be there bring your snorkel gear unless plan. 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