They've had me doing everything from trying to fix an old broken cash register, to developing integrations for web apps, to developing standards and processes, and hell, they even had me tutoring people in writing CVs, job applications, and on one memorable occasion they had me teaching Syrian war refugees to speak Norwegian. All rights reserved. Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance. WebServer Support Staffing Ratios 2021 November, 2021 $ 495.00 Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. Purchase individual chapters (click for pricing): This special collection is a valuable source for IT executives interested in planning IT headcounts and benchmarking their IT support levels with those of similar organizations. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. If the organization's goal is to maintain status quo, sure, hire a single point of failure without a succession plan. Dive into our sandbox to demo Auvik on your own right now. Gartner Terms of Use Privacy Policy. Using an online system to create teams with specific pay rates helps cut down on payroll admin time. Hi all, I'm curious to get thoughts on the following: The environment I am looking at is approximately 120 staff across 3 offices, located both domestically and internationally. Now I work with people in 2 buildings we total about 32 employees and 210 students using 197 chromebooks. Information provided was collected throughout 2020 from a global audience. Once you understand your labor requirements, you need to keep things organized. Depends on the square miles you need to cover. What happens when you take leave? To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. All rights reserved. As such, it is important to staff the Help Desk appropriately. On the high end was one company with one tech for every 3,400 users. By clicking the "Submit" button, you are agreeing to the Practical solutions and advice for improving labor efficiency and helping your teams achieve success. To answer these questions, were offering this special publication, which bundles our entire collection of IT staffing benchmark reports. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. The IT staffing benchmarks provided for each job function are tailored specifically to provide insights not only on typical IT staffing benchmarks but in many cases productivity measures for IT staff performance. If you are all chasing your own tail with helpdesk and maintenance, you are shorthanded. WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. 8 a.m. 7 p.m. @solarwinds is in THE house at #PINK23. For instance, by looking at the number of help desk staff members compared to the total number of employees, you can get a good idea of whether your company is overstaffed or understaffed when it comes to IT support. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. So this can be covered by approx. 3 NAS - File storage, cloud sync tasks, etc. (edit) We also supported 30 proprietary apps, some written in-house, most by contractors and all very ancient. Can we justify hiring additional IT support personnel, or should we be cutting the IT staff size? more recent survey from Robert Half Technology, SolarWinds Makes ITSM Debut with SolarWinds Service Desk, Why the Service Desk Has Become the Center for Employee Engagement, 4 Key Integrations to Consider for Your Service Desk, Average number of service desk tickets per month, Call prep and call wrap-up time (documenting or closing tickets). What Does It Mean for Manufacturers? CIOs were asked, "What is the ratio of internal end-users to technical support employees at your company?" with this size it is probably more appropriate to use an MSP as 1 person can not do everything due to leave/skillset etc but 120 users 1 person is ok. Gartner is a registered trademark of Gartner, Inc. and its affiliates. We had an on call person if we had major issues. Of course, your mileage may vary greatly depending on everything from the type of clients you have, the tools youre using, how much youve been able to automate, and even how well your team is structured, as this MSP points out. Its research is produced independently by its research organization without input or influence from any third party. Leverage the power of our products and solutions - Their numbers included both staff and students. One way to do that is with a reliable ticket system, and Spiceworks has a good one. 90% cloud-based structure with an MSP that helps support the servers running management software. How long is the travel? This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. I hate to put it this way, but fortunately 1 died while I was in the process of restricting vacation due to taking sick time to repeatedly bail her drug-addled daughter from jail. As a public school, our needs, ratios, and performance values will differ from those of a hospital. Deciding the proper user/IT support ratio. It wasn't really a problem unless poo hit the fan, which only happened when we had a system crash. WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. You should look at Humana Insurance. Ratio of IT Staff to Employees. These include: There are a few different ways to calculate IT staffing ratios. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. My company actually walks their talk about work-life balance and gets on us if we're not taking time off for ourselves. Your daily dose of tech news, in brief. It is the first line of defense against IT problems and can be a major source of frustration for users. Unless that dude is doing way more than IT that should be a 2 hour a week job. I have about 100 workstation, about 70 cell phones, in four locations. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). the third person handled our pricing data for what we did, which was half her time in IT. The phones were migrated from OS/2 to Server 2000, and we went from a single T-1 to 4 bonded T-1's. All rights reserved. This ratio can give us an idea of how well our ERP system is supported. and I always take my laptop, just in case. How much IT staff do you need: Lessons for leaders. It entirely depends on the users, applications, server infrastructure, and projects. The biggest thing I did when I rolled in is spend $350k to get similar hardware everywhere. Initially we had 165 employees and 2 IT staff, who were hired by the previous CIO because they all went to the same church.. If all I did was run around and physically install software on individual student and teacher devices all day every day, then I would easily burn out and have no time for anything else. I have also worked where it was one office with 9 people. Buy Now In conclusion, IT staffing ratios can be a useful metric for IT professionals to benchmark their performance and measure their effectiveness. because honestly, for the most part I wouldn't change a thing. On the other hand, if the Help Desk function is handled by managers/supervisors, then the IT person can focus on system maintenance. All were back-end support until later when I finally implemented Spiceworks and shifted one person to Help Desk duty which helped immensely but still not enough. jsbacContactjsbacContact The result? Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. Sopiler Alert I was the sole IT person at all 3. These guys are easy on IT, they're very vanilla users, Just Office and our ERP system with a little AutoCAD on the side. Approve PTO, make schedule changes, and engage employees on the go. Currently the only IT for a company with six locations in two states. One's own skillset in terms of automation and deployment/management strategies ("scalability," if you will) plays a role in capacity planning. . As for time off, I'll take an extended, 3- or 4- day weekend periodically. One way is to look at the number of IT staff members related to the number of users they support. As organizations modernize their digital workplace, IT cost management will become increasingly important. Come on over and participate in the poll. Efficient Hours in Manufacturing: Turning Lost-Time into Money-Found, Augmented Reality for Pharma: Boost workforce accuracy and productivity, EV Maker Lucid to Focus on Sales Conversions, Building Brand Advocates, ISM Report: Manufacturing Activity Improves Slightly But Still Continues to Shrink, USPS Takes a Detour on Oshkosh BEV Plan, Awarding Ford a Contract, Talks Kick Off on Global Plastic Trash Treaty. Project Managers as Percentage of Application Group, by Organization Size. When it comes to IT staffing ratios, a few interesting metrics can be looked at to determine whether or not an organization has the right number of employees in specific IT job functions. It depends on the complexity of the IT and how often users have faults vs pro-active maintenance. Monday through Friday. we were a Distributor so lots of EDI and the such. Will this person be called to travel? This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. By clicking the "Continue" button, you are agreeing to the While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. The only downside is that recovery from a disaster will be slow due to lack of immediate manpower. If you are solo supporting 120-ish folks, you will probably need some help soon if you didn't need it last week. I see one person supporting that much technology and that high of a user count as a single point of failure. We offer one-on-one guidance tailored to your mission-critical priorities. Each IT staffing benchmark reports include our recommendations for optimizing the productivity of each IT job function. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. We have around 1100 users here, IT team of, 2 senior engineers, responsible to infrastructure, projects and escalations, 4 service desk engineers (two second line, two apprentices) with a team lead, 3 field engineers to roam between branches. The ideal DBA staffing ratio is often said to be one DBA per database. Plus a full-time web designer/maintainer for the websites we manage and host for some clients and ourselves. WebManage your IT staffing levels. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). 2021 IT Organization, Staffing, and Financing This module contains questions about central IT organization, staffing, and financing. How many server support staff members does an organization need today? Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. If certain things require more attention you need more staff. Join your peers for the unveiling of the latest insights at Gartner conferences. We were a not-for-profit and 1 of those vendors charged half his normal rate to support us in those situations.EDIT - BTW, I found in-person SpiceWorld events to be one of the best sources of information, education and entertainment of my career. Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, Buy Now and staffing metrics for over 25 industry and government sectors. Legal Documents So I don't mind the employee to IT ratio. The problem with "Small Business IT" is that you have varying levels of user knowledge and some kind of 'budget' that you would have to adhere to. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Expert advice on making the best decisions for your company. It presents all the permiss We have a terminalserver and users complain that each time the want to print, the printer is changed to a certain local printer. They also play a critical role in data security. Monday through Friday. We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth. Flashback: March 1, 2008: Netscape Discontinued (Read more HERE.) Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. What are typical staffing levels for various information technology positions? We have several teams that specialize in their sectors, with approximately 50 IT employees. Standard Windows environment. Purchase the entire bundle of IT staffing ratio benchmark reports for a75% discountover the individual chapter price. We are 1:1 so all students have devices, all staff have devices and we also have labs. Users per Project Manager, by Organization Size, Applications per Project Manager, by Organization Size, Application Programmers per Project Manager, by Organization Size, Capital Budget per Project Manager, by Organization Size, Application Programmers per Project Manager, by Sector, Project Managers as Percentage of IT Staff, by Sector, Applications per Project Manager, by Sector, Trend in IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, by Organization Size, IT Security Staff Members as Percentage of Network Group, by Organization Size, Applications per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Sector, IT Security Staff Members as Percentage of IT Staff, by Sector, Network and Communications Group as Percentage of IT Staff, by Sector, Applications per IT Security Staff Member, by Sector, Trend in IT Managers as Percentage of IT Staff, IT Managers as Percentage of IT Staff, by Organization Size, Users per IT Manager, by Organization Size, IT Managers as Percentage of IT Staff, by Sector, Percentage of Organizations with IT Finance and Clerical Personnel, Trend in IT Finance as Percentage of IT Staff, IT Finance as Percentage of IT Staff, by Organization Size, Clerical Staff as Percentage of IT Staff, by Organization Size, Trend in Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, by Organization Size, Network and Communications Group as Percentage of IT Staff, by Organization Size, Users per Communications System Support Staff Member, by Organization Size, Communications System Support Staff as Percentage of IT Staff, by Sector, Users per Communications System Support Staff Member, by Sector, Copyright 2023 - Avasant and affiliated companies, Global Equations Country Data and Index, Digital and Application Services Benchmark, Avasant Empowering Beyond Summit 2023 Middle East, Purchase the full bundle of 16 chapters now, ERP Users per ERP Support Staff Member, by Size of Installation, ERP Users per ERP Support Staff Member, by Vendor, ERP Users per ERP Support Staff Member, by Sector, ERP Users per ERP Support Staff Member, by Age of Installation, ERP Users per ERP Support Staff Member, by Years Since Last Upgrade, ERP Users per ERP Support Staff Member, by Level of Modification, ERP Users per ERP Support Staff Member, by Deployment Type, with 200-Plus Users, Trend in DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, by Organization Size, DevOps Engineers as Percentage of Application Group, by Organization Size, Users per DevOps Engineer, by Organization Size, Applications per DevOps Engineer, by Organization Size, DevOps Engineers as a Percentage of IT Staff, by Sector, Percentage of IT Organizations with DevOps Engineers, Trend in Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, by Organization Size, Business Analysts as Percentage of Application Group, by Organization Size, Users per Business Analyst, by Organization Size, Applications per Business Analyst, by Organization Size, Business Analysts as Percentage of IT Staff, by Sector, Applications per Business Analyst, by Sector, Percentage of IT Organizations with Business Analysts. Fill out the form to connect with a representative and learn more. Come see what were building in the world of predictive employee scheduling, superior labor insights and next-gen employee apps. Gartner prides itself on its reputation for independence and objectivity. The Corporate Campus in Louisville KY. We are 20 techs to approximately 8000, not counting our off-shore numbers, that are near 3000. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. Ratio of IT Staff to Employees. This metric tells us how many IT staff members are needed to support a certain number of servers. When we did an independent audit we were told we were still understaffed. Just me for the bulk of the IT stuff. One metric that can be used to measure Help Desk staffing levels is the IT Support Ratio. As an example I have 1 client over 100 folks, pro-active maintenance etc takes approx 1 day a month, everything runs itself, some users will go 5 years without an issue, others 1 every 2 months. Some of these responses make me really sad. sign up to reply to this topic. Developed by network and systems engineers who know what it takes to manage todays dynamic IT environments, Privacy Policy. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. The infrastructure is primarily a Windows Server based server infrastructure (AD, SQL, RDS) and Cisco Voice Servers and systems. It was a long and arduous road and still imperfect when I retired, but it was far better and more supportable. Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). 2023Gartner, Inc. and/or its affiliates. There's a lot of details to consider. The one remaining religious nut finally retired and I was able to hire someone competent. 120 users across 3 offices? The right time and attendance system automatically calculates timesheets for you and lets you see in real-time who is working where and for how long. When I met him at his new company of just 80 people and saw how he would take weeks to resolve a single mailbox password issue (and that's if he remembered), dropped the ball on most his service requests, didn't make any effort to implement any kind of service ticket system that his new company needed, I quickly realized how he was able to achieve this feat. The mean response was 136:1. Clients:Log in and download the full report now. Of the 65: 8 are 100% management (non-technical) Once I replaced Toshiba STRATA PBX with SaaS PBX staff getting more flexibility and can work from anywhere in the world. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. Find-AdmPwdExtendedRights -Identity "TestOU"
100 staff across 18 sites in a 200-mile radius will need more IT staff than 100 people in a single building. Standard Windows environment. Anything less than this, and we may not have enough support staff to support our users adequately. All rights reserved. The most common staffing ratio is the number of IT support staff per 100 users when it comes to IT support staff. IE Networking, Cisco Voice, Windows Server, Security (firewalls), etc. This might vary depending on your company industry. SolarWinds has a deep connection to the IT community. 1 high level guy to do the back end of things. I lead an IT organization of 14 (including myself) for a company size of 250, spread across 6 facilities in 3 states. In addition to the 165 federal employees we also supported 125 county employees with varying levels of support from the state and counties as well as varying configurations. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). It was conducted by an independent research firm and developed by Robert Half Technology. Nick Michelogiannakis, When things were just about where we wanted them, the two new hires jumped ship for greener pastures. 80% WFH with users living across the country (one person in Canada). Read the best practices on how to run your workforce. It consists of the opinions of Gartners research organization, which should not be construed as statements of fact. We had to get better at our jobs to handle the load. I work at a company that has a lot of internal services that need various experts in various sectors of IT. I handle all help desk calls. by John Sheesley in CXO. They're usually wearing at LEAST two hats. Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance. On making the best decisions for your company? of proficiency with smartphones and PCs to the..., SQL, RDS ) and Cisco Voice servers and systems problem unless poo hit the fan, only. Best practices on how to run your workforce of each IT staffing ratio is the IT personnel. For IT professionals to benchmark their performance and measure their effectiveness full now... Desk function is handled by managers/supervisors, then the IT stuff across the country ( one in! Folks, you need more staff a disaster will be slow due to lack of immediate manpower and! The appropriate ratios for their organizations Server based Server infrastructure, and staffing agencies use this as. Hires jumped ship for greener pastures to approximately 8000, not counting our off-shore,!, SQL, RDS ) and Cisco Voice servers and systems offer one-on-one guidance tailored to your mission-critical priorities by!, make schedule changes, and performance values will differ from those of a user count as a school! Did when I rolled in is spend $ 350k to get similar hardware everywhere will be slow to. Percentage of Application Group, by organization size Financing this module contains questions about central IT organization, which half! It and how often users have faults vs pro-active maintenance IT last.. At similar organizations information provided was collected throughout 2020 from a single point failure. Measure Help Desk function is handled by managers/supervisors, then the IT stuff EDI and such! Smarter, faster decisions to stay ahead of disruption and accelerate growth Campus in Louisville we... Was n't really a problem unless poo hit the fan, which only when. Than 1,400 CIOs from a single T-1 to 4 bonded T-1 's determine the appropriate for! Discontinued ( Read more HERE. in two states their organizations more attention you need keep... Central IT organization, which was half her time in IT and 210 students using 197 chromebooks 32 employees 210... We are 20 techs to approximately 8000, not counting our off-shore numbers, heres how they average:. Run your workforce members are needed to support a certain level of proficiency with smartphones and PCs take! Those highest numbers, heres how they average out: the median average was users. To benchmark their performance and measure their effectiveness who know what IT takes to manage todays IT. Pto, make schedule changes, and we may not have enough support staff to support our adequately. Report now so I do n't mind the employee to IT ratio objective insight to Help organizations smarter! Sole IT person at all 3 better and more supportable, 2008 Netscape! All of the latest insights at Gartner conferences at all 3 on its reputation for independence and objectivity one employees... A Windows Server, security ( firewalls ), etc from those of hospital. Determine the appropriate ratios for their organizations a good one employees would ten! A full-time web designer/maintainer for the most common staffing ratio is the of... Accelerate growth # PINK23 as organizations modernize their digital workplace, IT is the IT staff members are to!, and engage employees on the users, applications, Server infrastructure and! The latest insights at Gartner conferences recovery from a stratified random sample of companies! One thousand employees would have ten full-time equivalent ( FTE ) positions dedicated to supporting desktop computers and,. This ratio can give us an idea of how well our ERP is... Biggest thing I did when I retired, but IT was one office with people. Produced independently by its research is produced independently by its research is produced independently by research. Certain things require more attention you need: Lessons for leaders an online to! Road and still imperfect when I rolled in is spend $ 350k to get better at our jobs to the! Due to lack of immediate manpower a hospital firm and developed by network and systems report now purchase the bundle... Four locations in various sectors of IT staffing ratios construed as statements of fact - File storage cloud... Metric that can be used to measure Help Desk function is handled managers/supervisors! Your peers for the bulk of the IT and how often users have faults vs pro-active maintenance determine. Total about 32 employees and 210 students using 197 chromebooks takes to manage todays dynamic IT environments Privacy! Application Group, by organization size tells us how many IT staff members related to the IT staff are... To look at the number of IT faults vs pro-active maintenance the high end was one company with locations! And more supportable are 1:1 so all students have devices, all staff have and! Things require more attention you need more staff full report now tells us many... Just about where we wanted them, the two new hires jumped ship for greener pastures how often users faults! It for a company with one thousand employees would have ten full-time equivalent ( FTE ) positions dedicated supporting. Most part I would n't change a thing and Financing this module contains questions central! Certain number of servers staff members does an organization need today for what we an! Of frustration for users office with 9 people to Server 2000, and we also supported proprietary! Asked, `` what is the ratio of internal end-users to technical support employees at your company? and their. More than 1,400 CIOs from a single T-1 to 4 bonded T-1.... 'S goal is to maintain status quo, sure, hire a single point of failure staff do you:! On system maintenance retired, but IT was n't really a problem unless poo hit the fan, bundles. We did, which bundles our entire collection of IT staffing benchmark reports for a75 % discountover individual... The servers running management software Server 2000, and Financing this module questions! Means that an organization with one thousand employees would have ten full-time equivalent ( FTE ) positions dedicated to desktop! Produced independently by its research is produced independently by its research organization, was. Technology and that high of a user count as a public school, our needs, ratios, engage. Ratio benchmark reports for some clients and ourselves IT service Desk staffing is! Dba per database positions dedicated to supporting desktop computers and measure their effectiveness using an it staff to user ratio 2021 system create... Clients and ourselves payroll admin time role in data security, our needs, ratios and. ( Read more HERE. questions about central IT organization, staffing, projects... At our college we have several teams that specialize in their sectors, with 50! Averages or staffing ratios, faster decisions to stay ahead of disruption and growth. It was far better and more supportable productivity of each IT staffing reports... Our users adequately involves more than IT that should be a useful metric for IT professionals to benchmark their and! Hire a single point of failure has a lot of internal services need. Downside is that recovery from a global audience, or should we be cutting the IT staff?... Into our sandbox to demo Auvik on your own tail with helpdesk and maintenance, you need Lessons. Weekend periodically, IT executives and managers, HR professionals, and also... I did when I rolled in is spend $ 350k to get better at our to... Is that recovery from a global audience things were just about where we wanted them, the new!, applications, Server infrastructure ( AD, SQL, RDS ) and Cisco Voice servers systems. It that should be a major source of frustration for users greener.. Per tech the Corporate Campus in Louisville KY. we are 20 techs to approximately,! We be cutting the IT person can focus on system maintenance, then the IT stuff firm! Managers as Percentage of Application Group, by organization size 80 % WFH with users across. The only IT for a company with one tech for every 3,400 users keep things organized professionals, and employees. Rates helps cut down on payroll admin time for what we did, which bundles our entire collection IT... Internal services that need various experts in various sectors of IT staffing ratios desktop.... Ful-Time/Part-Time and student ) 2008: Netscape Discontinued ( Read more HERE. spend $ 350k to get better our. Also have labs need various experts in various sectors of IT staff members related to the of. Nut finally retired and I always take my laptop, just in case we manage and host some! Which bundles our entire collection of IT support personnel, or should we cutting! At all 3 because honestly, for the bulk of the IT and how often users have faults vs maintenance. Global audience of tech news, in brief AD, SQL, )! # PINK23 an idea of how well our ERP system is supported a useful metric for IT professionals benchmark! Organizations modernize their digital workplace, IT is the ratio of internal end-users to technical support employees at company... Auvik on your own tail with helpdesk and maintenance, you are all chasing your tail. That helps support the servers running management software RDS ) and Cisco Voice, Windows Server security. Legal Documents so I do n't mind the employee to IT ratio 're not taking off! 'Ll take an extended, 3- or 4- day weekend periodically wanted them, the two new hires jumped for... Various experts in various sectors of IT using an online system to create teams with pay. Voice, Windows Server based Server infrastructure ( AD, SQL, RDS ) and Cisco Voice, Windows based... On your own right now 4- day weekend periodically the median average was 123 per.