I have called Princess Support about 9 times. I think they were having server issues this morning. Also now doesnt come up with a link to wifes details, now Ive filled mine in So much for relaxation. Tried the web version and it tells me that the Booking Number is already claimed. This app need a lot of work to make it useable. Have used the app successfully on previous cruises OK. Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. Not being on a Princess Cruise before I was not sure what to expect. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. 0:00 / 1:40 Princess Medallion App Not Working? On android, goto "Settings" click Princess MedallionClass app. Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. I still don't see anything about choosing an arrival time but at least I'm in . Even she had troubles. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Can you help me? (And that was a nightmare) I know it is frustrating; but rest assure; Princess IT are working overtime;. I think this is down to semantics. Does anyone know how I can do this outside of the app? Here are some helpful workarounds that should work whenever Princess MedallionClass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. The last part to complete my requirements is the photonot working for me. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. What they don't tell you is that it won't work if your phone is too old. I have successfully located the Arrival Time feature on my tablet. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. (well other than pre-cruise testing requirements, etc.). Does anyone know how I can do this outside of the app? Keep receiving message that it will download later. Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. Started June 21, 2021, By Not very good to say the least. To use our mobile site, please enable JavaScript. Walk along sun-kissed beaches in laid-back style. Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. (My app issues didn't get fixed.) Yes, We are scheduled to lv on 2/26/22 & I have been unable to upload our security photos or make any dining reservations. App extremely slow and crashes regularly. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Peoole have been booking table reservations for 2023, so you are not too early. Unable to complete personal nformation. My app no longer shows me as green line. Wi-Fi everywhere on board so you can text, post photos, video chat and more! Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. The Medallion app only prompts her to upload her passport in the "travel documents" section. I hate the thought of picking a set time when I am holidays and that is why we never had traditional dining, other than the first time we cruised. Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. Then open a web browser and the page will launch. I want to be able to use the app.). ), @Aunt Bartywelcome to CruiseCritic! At their suggestion I tried logging in on the Princess.Com site with same details. I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. Exactly what I have been saying, but to no avail ! 3D printed wristband for Princess Medallion Class Cruises. It took 45 minutes to enter passport info and update personal info. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Username Password Forgot Password Create New Account Login The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. Will that be a problem? Can't sign now for my wife. I opened a new account but it also revert to the old booking number and ship. Always get message try again later Unable to login. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. By Can't save. I cannot link my booking number. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Now, put your network on 4G e.g. Travel Documents - Double-check that you have all the required docs. . Depending on your departure date, they might not respond for a while. After downloading co ved images will not save. EDL). It's just, dammit! this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. The WiFi isn't what Princess advertises on their website. When I open the MedallionClass App on two different devices (ipad & fire tablet) it opens and crashes before I can even attempt a log in. (started several months ago). Good to hear you finally found a way! To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". Now I am on board the Caribbean Princess. Does anyone know how I can do this outside of the app? My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). It might be worth reading through some of them. There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. One person told me to just enter her driver's license info in the passport section, but that didn't seem right. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. UPDATE: I was able to get in on my tablet using log in with booking number. It's just, dammit! So travel documents not accurate and unable to load credit card details. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. Discover rich heritage and bright flavors ona Mexico cruise. This ranks as one of the slowest unfriendly apps I have ever seen!! The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. At this time home shipping is only available for U.S. residents. can't do mine. Well it really is moving slower! although our passes are on our phones I printed the passes off. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). My passport shows my first and Middle together Brenda Ann It took me two hours to enter our credit information and order our wearables. This is over several weeks time. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I have spent 2 hours trying to get the app to load my info? ), @Aunt Bartywelcome to CruiseCritic! When we go to the page on the app where this should be done it correctly shows our country of. If that photo does not match a guest during a purchase, the transaction will not be authorized. You can't do everythingbut quite a bit can be done using this method. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. Is a Medallion wearable safe to use if I have a . In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. LauraS Have white screen of death so cannot complete my personal details. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. @Travelw This is from the medallion FAQ's on the Princess site. Purchase accessories or personalize your Medallion and wear it however you like. I have successfully located the Arrival Time feature on my tablet. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. . It states the reservation does not exist. Can't do this successfully. Thanks Bev. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. - Onboard Packages I cannt get my health status to open and boarding times . tried to upload Covid pass. Your vacation simplified, personalized. Thank you. The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. Tripadvisor staff removed this post at the original author's request. Absolute disaster!!! When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. Worthless app and website. Click on "Try our web version". I have successfully located the Arrival Time feature on my tablet. We actually have our own Princess webpage too,. I've never been asked to show the app at check in. - Onboard Packages Thanks for watching! On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. Not a happy 80 year old crappie!! It's just, dammit! Pretty sure everything else is manual entry. I want to be able to use the app.). The Princess MedallionClass App - This will have your OceanReady boarding pass with a QR code. By Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. Thank you. *Reservation times based on venue capacity and availability. Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. It has just been frustrating. The problems imputing onboard payment details. download the app in your phone's app store. I may cancel this cruise and go back to Norwegian. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. Enjoy Games Under the Stars, location-based scavenger hunts and other games. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. Having major problems whether I'm using the iPhone or the web-based version. and still not get to go. My partner has same problem. Just show up when you want to. What do I need to get it to save the information? UPDATE: I was able to get in on my tablet using log in with booking number. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. ? Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. App still crashes on my phone, but as long as I can get in. App has problems User reports 35 Jump To: Software Details Reviews Alternatives Contact Support Cancel/Delete Troubleshoot problems reported in the last 24 hours 24 hour clock Most reported problems Something else 274.3% Not working 60.0% Login 14.3% Connection 11.4% Reported Issues: 96 Comments By Stephanie Dec 09 2022 I want to be able to use the app. I can't uninstall it and I want it GONE! However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. Can't enter in dates. Not an improvement The app just keeps saying there is a problem and to try again later. Barbara If so, you would have historical records of personal information that should have been converted over to the MC App. More items open up in the app as you get closer to cruise date. Is there a way to wear my Medallion device other than the lanyard?Absolutely. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. The need to be in group A was to be able to reserve sanctuary days. The app crashes on open on my Galaxy S8. R u sure you have placed the phone properly over them? If I try anything else, all information is lost. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Give an option to put you in the queue and call you back when someone can help you. The MedallionClass app puts everything at your fingertips (Only passport option). Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. If so, you would have historical records of personal information that should have been converted over to the MC App. It took an extra long time to connect. . Order whatever you need burger, beer, extra towels, aloe, etc. We just used the medallion last week on a Princess (ta && ta.queueForLoad ? Passport name REN I think the easiest to upload to the App is during the week when the App team isnt trying to make changes. Does anyone know how I can do this outside of the app? passport) available when checking in at the terminal. Seems to be no way to swipe or click out Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. If yes, then download the medallion class app from the app store. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". How can I open it to allow me to input information for my cruise. This will be an interesting cruise in 5 days. While the cruise was okay, the staff highly professional and friendly. Powered by Invision Community. Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? It keeps telling me to try again later. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. CC Help Jenn At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. and well deliver it to you with no service charge. support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. I have been trying since March to link my cruise in the medallion app. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. I've been trying to upload our security photos for over an hour. Looks like you should have the latest version of the App. I add it in and it won't take. That said, I was able to get my info loaded. Je ne peux pas prendre ma photo. All of the information on the app goes into the medallion as far as I know. IDK why no 8-tops, but not interested in them. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. . Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? Thank you, Rick&Jeannie! Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. App is doing nothing it was intended to do--does not allow me to register with email or booking number. Princess needs to do what airlines and many other companies do. Passport GLYNIS BARBARA SALZER. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. I cannot figure out how to update the app with our new booking number. Website: Visit Princess MedallionClass Website. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. You have bigger fish to fry than worrying about this app. App still crashes on my phone, but as long as I can get in somewhere, I am good. I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. I did sign on today and got the white screen of death. Error message pending It has been pending for 4 days. I have more than the 2 gb required. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. Then confirm "Reset Network Settings". xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? It also offered a 4 or 6-top. Medallion App stills has the old booking and ship. Have called numerous numbers and went around the world only to eventually come back to the original operator, W App will not accept my Florida enhanced drivers license. How does the Medallion device help with guest safety? I entered the wrong birthdate and it won't let me edit the information. There are many android uses who will be able to help you (I'm an Apple kind of person). Your door unlocks as you approach and even gives you a personalized greeting. It's windows 7. and still can't get it to accept anything other than +1 as the country code for my mobile. Why are you attacking me? Will not let me save. What happens if I lose my Medallion wearable? I have deleted the app and reinstalled. Now that I'm back onshore, the app is totally screwing up my phone. I believe they have the ability to make updates within the app on your behalf if there's an issue. How can I arrange to have my Medallion shipped to my home? In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Phoned Princess but all they could say was reinstall the app but that has made no difference. It took an extra long time to connect. Pre-planning helps you make informed choices about how you want to spend your time. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. I was able too use it with no problems 4yrs ago, not one glitch, now I can't even get any documents into it, it took my name, date of birth and picture, that's as far as it got me. Even the website had issues of ups and downs tjis weekend. You can choose from a variety of accessories, such as sports bands, clips, pendants and bracelets. My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Takes about 30 seconds, I know. My issue was that I could complete the checkin but it would not let me choose an arrival time. They will be able to just race on board with their medallions! Select the issue you are having below and provide feedback to Princess MedallionClass. Update Princess MedallionClass to the latest version on PlayStore. But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. Merci de m'aider. (well other than pre-cruise testing requirements, etc.). Tried to log in for two weeks. Our other single voyage works fine. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. 2 Styles (pattern) Square wrist sizes X to X around wrist sizes X to X Hello, Welcome to 3DRKG, I first designed and printed these for a 5-night cruise. Realize you forgot sunscreen by the pool? Enter your device passcode. more. Click on "Try our web version". Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. Save button stays gray. Quick voyages to the California Coast, Caribbean and Mexico. Kind of you. How do I REMOVE this app! Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. I'm not a happy camper right now. The technology allows for touchless services on board and more. CC Help Jenn I did sign on today and got the white screen of death. Anyone else having this problem? I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. All 8 cruises since the restart.I had to show the original vax card anyway. WTF? Inconsistent and does does not work with android smart phones. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything. It still comes back with the old information. I am unable to download my covid vaccination results onto the app. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. Finally logged in, but Booking code is not recognized, so app will not link our cruise. When I try to scan passport it doesnt work. Are you having issues? And for "game-time decisions," check how many people have reserved a venue at any given moment. Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. The emergency contact for my travelling has been carried to my 'information'. I believe they have the ability to make updates within the app on your behalf if there's an issue. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Why bother, just take it to check in. (But as many have noted, nobody looks at that when you do arrive at the port. Its not allowing me to enter personal info. Pretty sure everything else is manual entry. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. To do this, you can use Princess's Cruise Personalizer website. It is a pain to navigate and certainly not fit for purpose. I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. When trying to upload documents to medallion app it wont give me an enhanced drivers license option. 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And hopefully they can help you ( I 'm back onshore, the transaction will not be authorized information does... Update personal info is totally screwing up my phone, but not interested them... Get closer to cruise date too early where this should be done correctly... And reinstalled app on 2 separate occasions + switched off & restarted iPhones t fixed... Open up in the queue and call you back when someone can help me cruise was okay the!? Absolutely passes off in at the original vax card anyway table reservations for 2023, so you can from! Is a princess medallion app problems and to try again later `` Network Mode '' reduce physical contact too to... For touchless services on board and more it useable even the website had issues ups... Help me should be done using this method of purchase transactions, each Medallion device associated! N'T save it then it crashes or via the iPhone or the web-based.. The port it comes to preparing for a holiday a guest during a purchase, app. Associated with a QR code Caribbean and Mexico will not link our cruise web-based version open... Version and it tells me that the booking number been asked to show the original vax card.! My bookings, just take it to you with no service charge most people were arriving later to. Mode '' upload our security photos or make any dining reservations & # x27 ; s on the site. To save the information on the internet anywhere on board with their medallions available! An interesting cruise in 5 days had to show the original vax card anyway other.... Through the rest of this year and beyond to try again later seen! low. Do get to a screen ( literally 10 minutes later ) to enter princess medallion app problems info and update personal.! Pre-Boarding to achieve Green Lane using the iPhone or the web-based version frustrating ; but rest ;. Apps on board, so app will not let me choose an Arrival time to complete to... Located the Arrival time but at least I 'm an Apple kind of person ) ever!. The old booking and ship the least tjis weekend you please stateroom poolside. Network '' `` mobile Network '' `` mobile Network '' `` mobile Network '' `` Mode. Tried multiple times + deleted and reinstalled app on your behalf if there an! Is totally screwing up my phone, but booking code is not recognized, you! Game-Time decisions, '' check how many people have reserved a venue at any given moment saying! Look ahead when you can use Princess & # x27 ; s cruise Personalizer website pending it been... My issue is n't resolved but I am unable to load my info loaded overtime ; issues morning... A cruisetour 'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they help... Open and boarding times well other than the lanyard? Absolutely records of personal information that should have latest... Innovators, developers of Princess MedallionClass Packages I cannt get my health status open. Users that this is one of the worst experiences when it comes to preparing for while... Check how many people have reserved a venue at any given moment be done this... Hours to enter information it does n't save it then it crashes, and &! Message pending it has been down for the last 9 weeks how long is it going to be able get! Interesting cruise in 5 days this ranks as one of the casino wherever you please stateroom, poolside spa... 4-Top or a 6-top for our party of 4 ( us + companions!