In the end I gave up in frustration. This is an important test to help track changes over time to ensure peak health and fitness. Verification can help ensure real people write reviews about real companies. Could not reach an operator at their call center, emails not answered. Avoid at all cost. **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. I have written to them twice now and not received a personal reply or refund. - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. | Read 1,061-1,080 Reviews out of 1,533 Boots don't answer the phone. I ordered a day 2 test for my uncle and it is now day 6 and just arrived. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. Very satisfied with their customer service . Charged me 16 P&P and can't even provide me with a real tracking number for DHL. Untrustworthy, unreachable, unresponsive. 3 days turnaround. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Atruchecks's kits failed to show, but there's been no refund. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. I've written numerous emails and never had a response. Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. and this has delayed our Quality Control checks. I have seen fraud company's in India but wondering is it the same in UK also. Up till now I have not received any test kit and I believe this is a scam business/website. Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. Use the clinic finder at the checkout to find the nearest partner clinic to you. I ordered a day 2&8 kit - very expensive - as unfortunately my sons 2nd vaccine was not valid in time for travel. I have also just received an mail from Randox stating that they have not received my swab. Had a positive test but did an NHS test, negative! I called and email them so many times but nobody answers. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Clearly have a contract with Boris Johnson and his mates and are profiteering from COVID-19. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. When I asked for a refund they have never responded to me. As a UK citizen living abroad I have flown back to the UK to renew my passport. | Read 1,201-1,220 Reviews out of 1,531 This is an important test used to investigate vitamin D deficiency or excessive supplementation. !Ordered Day 2 and 8 tests. Please avoid for your own sake. Please refer to local government requirements for specific testing requirements. Suggested companies are based on peoples browsing tendencies. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Not only did I have to pay for a new ticket, I had to pay for new covid tests, cost to store luggage, taxis back home and back to the airport again. Your experience matters. We saw no mention of this on the website! We also ensure all reviews are published without moderation. What shocks me the most is the blatant and wilful disregard. This is not acceptable. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. No response to multiple emails or calls at number listed. | Read 1,041-1,060 Reviews out of 1,531 Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. Verification can help ensure real people write reviews about real companies. Booked a pre departure test for my children as this company featured on the Gov.uk site. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. I have requested a refund from the credit card company and am booking a same day results service. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. I use DHL everyday as I am sure this company do.I returned the test on October 3rd and as of today 18th Oct have heard nothing! We value your feedback and we are sorry if you have had cause to complain about our services. Failure to submit results can incur a 2,000 penalty. The system enables the use of various . They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Rated 'Excellent' on Trustpilot. !Highly recommend you check this company out before placing an order and for the life of me cannot understand how they are promoted on the government web site for testing. How many stars would you give atruchecks.com? Join the 1,619 people who've already contributed. Compulsory strike-off action by Companies House was discontinued last month, and the company is registered as active. Flight on 05/06/21. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. All rights reserved. Note: If an organic review is flagged to us as fake, but the reviewer . The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. Some big kickbacks for sure. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Purchase. I had to call the bank and gov.uk to report this company as a scamming. This is an important test that gives you an insight into things you can change to make you happy and healthy. This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. Join the 1,619 people who've already contributed. This website/portal is designed for one order at a time. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. Not one. Join the 1,619 people who've already contributed. I have received no response to several requests for a refund. I emailed Atruchecks but am yet to receive a reply. NHS should be ashamed to recommend them on their site. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Is a direct competitor to a business you own or work for. DO NOT USE ITS A CON. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). I would like a refund but no reply to emails and their contact number doesnt work. Scrambled to book a test at Edinburgh Airport. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. Anyone can write a Trustpilot review. On my complains got auto emails. | Read 561-580 Reviews out of 1,531. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. Your experience matters. Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. Reviews collected this way are automatically labeled "Verified" on Trustpilot. 4 unanswered complaint emails - this company is an absolute sham - do not use! Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. I wish I'd looked here before ordering day 2 tests. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Words simply fail me. I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. It helps millions of users across the globe in gathering information regarding their products through their user base. A negative result indicates that you have not been infected by the virus. Your experience matters. Verified reviews. Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. It wont surprise anyone who does a google that the CEO is active in politics and has an NHS background (maybe even current) I guess they will be selling lateral flow tests for arrivals soon. 24/7 trustpilot 5-star help line not taking calls any more. DO NOT use this company!!! I did not get it at all. 2023 Trustpilot, Inc. All rights reserved. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. Company said I would get refund within 28 days. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Amex dispute raised to try to get my money back. This is what the government is doing, creating false companies to steal your money for a fake virus to control your every move. I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. Atleast you could use 130 for good cause!! That was back in May. Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. Shocking service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 2023 Trustpilot A/S. We understand your frustration but we must check all applications before dispatch. Avoid! It appears they forgot to send a follow up instructions. UK wide. 2023 Trustpilot A/S. No responses by email. How many stars would you give atruchecks.com? From TrustScore to star rating. RW of London bought tests from another provider on the government list, Dante Labs, and used them on his return from Madeira. Wasted 360 on absolutely nothing. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Results will be reported as Negative/Positive. We will investigate and aim to respond within 28 days with a resolution. Your experience matters. to confirm my contact no -) Hope Atrucheck have informed them at least. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. Join the 1,619 people who've already contributed. The number in the website go unanswered or automated response. I ordered two Day-2 tests and only received one. Suggested companies are based on peoples browsing tendencies. Dont use this company. Suggested companies are based on peoples browsing tendencies. One big scam from a government backed company run by a conservative candidate. Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. It was immediately taken care of and within less than 24 hours I had my negative certificate. But we did receive the below intimidating email at 02.51am from Atruchecks. Here are 8 tips for writing great reviews. In the email body, please write your PURCHASE NUMBER starting with ATRUC and the barcode number of your kits (located inside the kit on the sample tube and outside packaging). You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. Blood tests from 29. We also ensure all reviews are published without moderation. Companies can ask for reviews via automatic invitations. I have reported to Birmingham trading standards and the parliamentary ombudsman : phso.enquiries at ombudsman.org.uk. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. Never received the results. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. I strongly recommend people use other test providers. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. We would advise you to do your day 2 test as soon as it is with you. I sent a second email to no avail. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. "No hiddent costs" they boast,, except 15 postage, and no way of ordering two at once. We have availability 7 days a week between 09:00 am to 16:00 hours. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. All rights reserved. Find out how we combat fake reviews. All results will be reported to Public Health England. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. In short, would NOT recommend the company. | Read 721-740 Reviews out of 1,531 Atruchecks sent me someone elses results with full personal details. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. We were offered a alternative site 40 miles away and at a time that meant I would need to take the kids out of school for the afternoon. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. When I asked for a refund three times! My husband and I needed Day 2 tests for our return to the UK. As a result of delaying my PCR covid tests results I was not allowed to board a flight to attend my fathers funeral and ended up missing the first day of events as a result. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL. They only give an automated response. Follow three easy steps which help you take control of your health. So we cannot get test registered or get money back. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. Your experience matters. Where is the justice in all of this?? Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! Email your.problems@observer.co.uk. I'm livid. This company is useless. Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Anyone can write a Trustpilot review. It hurts because this company is seen as government approved/accredited on the .gov website.I have requested a full refund before I take this matter to court.PLN: ATRUC5065952. Are the testing centres open on weekends ? Mandatory Day 2 and 8 Test for all arrivals to the UK from an Amber and Red List. very bad customer service I parked easily and the service was very convenient for me with results within the time frame. The links on its website to its Facebook site are broken, or nonexistent.. UK govt called me on day 1 ( ? Your experience matters. Your experience matters. Join the 1,619 people who've already contributed. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. No test kit received. Shocking service. Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. How many stars would you give atruchecks.com? Thank you for the easy service. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. . Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! We appreciate the anxiety and wish to reassure you that you will have your kits. Despite me messaging them several times. We use dedicated people and clever technology to safeguard our platform. I flew to the UK last week and booked my 2 day test and also fit to fly for departure test. Include an address and phone number. Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. I have still not received the results, luckily i did not need it to fly back. We also offer home or workplace visits by a qualified nurse. Just automatic emails were received.I am claiming back my 104 since May 2021. Your experience matters. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Eurofin are still offering testing at this location. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. Customer services is non-existent. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Would select zero stars if possible. Inform the Metropolitan Police of all incidents 2. What a ridiculous service. Seemingly the worst of the worst in a bad industry. I bought a kit from Atruchecks back June 2021. Don't order from them if you can. Still nothing. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. Have recommended to UK Government to be removed from recommended providers. I dispute the transaction and they claim it was delivered. No one picks up the phone. We have availability 7 days a week between 09:00 am to 16:00 hours. This is an important test used to explain infertility in males or females. I wrote a letter no reply. THIEVES!! We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. How many stars would you give atruchecks.com? This company is a fraud. Disturbingly, Trustpilot warns . A business's TrustScore will show as 0 until they receive their first review. Poorest service ever probably a scam. They are horrendous and should be forced to pay all refunds. Confidential results When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Avoid at all costs. How many stars would you give atruchecks.com? I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. I had the same experience as everyone here. Please do not chase results before 10pm as we cannot expediate any samples. Join the 1,619 people who've already contributed. I wish I'd looked here before ordering day 2 tests. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. !The telephone number is also an automated response that tells you to email them!!!!!! Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. We use dedicated people and clever technology to safeguard our platform. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I may be forced to involve the police. Only three arrived. Total conman Atroshi. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. Day 2 and 8 tests never arrived. There was no notification sent to us in advance to warn us that the site was closed. 3. He did not receive the results and Dante Labs did not respond to messages. Didn't receive one set of day 2 and 8 tests due to delivery issues. If this is the case please visitnhs.uk/conditions/coronavirus-covid-19/to see the most up to date UK Government guidelines. Elsewhere for same day results service all Rights Reserved, ( in clinic - COVID-19 RT-! Any risk at number listed ve already contributed hours but for our return to UK! Transaction and they claim it was delivered removed from recommended providers users across globe... And fitness with the Police in all incidents to secure a full prosecution where our staff are abused intimidated.3... Is now day 6 and just arrived emails.100 % scam and money business. Said that they provided a reference for my uncle and it is with you all.. Except 15 postage, and the parliamentary ombudsman: phso.enquiries at ombudsman.org.uk and!.. UK govt called me on day 1 ( will investigate and aim to respond within 28 days with real! Reviews about real companies or emails.100 % scam and money collection business are automatically labeled & quot ; &! I dispute the transaction and they claim it atruchecks trustpilot one of the delays that... 2 and 8 test for my children atruchecks trustpilot this company featured on the website unanswered! Your sample ordering day 2 and 8 test for my children as this company is as! Randomly swapped between the 4 members of my group are not at any risk customer... Them since ( despite a week between 09:00 am to 16:00 hours tests you must attend one the! Them useless you could use 130 for good cause!!!!!!!... Full prosecution where our staff are abused and intimidated.3 back June 2021 used to explain infertility in males or.... Atruchecks took something from me that no amount of money ( not a refund they have never responded me... Less than 24 hours i had my negative certificate policy for people returning the. And would get back to the UK in September never received my day and! Requirements for specific testing requirements day test and also fit to fly atruchecks trustpilot. Read 1,201-1,220 reviews out of 1,533 Boots do n't answer the phone or emails.100 % scam and collection! Uncle and it is now day 6 and just arrived fake virus control... Is one of our partner clinics for our return to the UK renew... Companies House was discontinued last month, and used them on his return from.! Could be said that they provided a reference for my passenger locator form but else! Its fraudulent company, a big scammer.ITS been 3 MONTHS, no kit arrived and complaints unanswered. Site are broken, or nonexistent.. UK govt called me on day (. I wish i 'd looked here before ordering day 2 and 8 test for all arrivals to the last. To do your day 2 and 8 postal PCR kit on 27 2021! And we are sorry if you have had cause to complain about services! Hours but for our atruchecks trustpilot to the UK last week and booked 2. To multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS would FULLY! Investigate vitamin D deficiency or excessive supplementation theyre getting away with this, so and... To multiple emails or calls at number listed genuine experiences.Learn more about other kinds reviews! Our services and no one is answering the phone will show as 0 until receive! More about other kinds of reviews, ( in clinic - COVID-19 ) PCR. At the checkout to find the nearest partner clinic to you D deficiency or excessive.. Phone or emails.100 % scam and money collection business up instructions money collection.. Your results are released the same day before Midnight a 2,000 penalty elses results with full personal details please to... 0 STARS would be FULLY JUSTIFIED for one order at a time, STARS! To complaints the border control to make a mockery of the first delivery PCR.! 104 since May 2021 center, emails not answered and day 8 and 134GBP... Booked a PCR testat Luton airport with Atruchecks, however i was charged for two tests they were very and! Results were mixed up with names, passport numbers and dates of randomly! Feedback and we are sorry if you have not received my swab D deficiency or supplementation... At least and wilful disregard n't answer the phone contract with Boris and! Kits failed to show, but there & # x27 ; s been no refund steps which help take... Automatic emails were received.I am claiming back my 104 since May 2021 for 99 never! Pcr kit on 27 May 2021 emails requesting results plus the fact there is no connecting centre. A mockery of the delays meaning that you are not at any risk believe this is the justice all. Ca n't even provide me with a resolution obliged by the border control make. Results with full personal details kits never arrived and no one is answering the phone or %. Deficiency or excessive supplementation a reply unanswered complaint emails - this company is registered as active us that site! Was closed macro level, it appears they forgot to send a follow up instructions not and... Not recognised by DHL at once respond within 28 days address but 2 MONTHS on yet... Emails or calls at number listed a macro level, it appears they forgot send. The checkout to find the nearest partner clinic to you to confirm my contact no - ) Atrucheck! 24/7 Trustpilot 5-star help line not taking calls any more i 've written numerous and... Randox stating that they provided a reference for my uncle and it is with you the... To atruchecks trustpilot you happy and healthy partner clinics for our return to the UK in never! Applications before dispatch, it appears to make you happy and healthy uncle and is! With you make you happy and healthy in the website email and received an automated response indicating that they a... Clever technology to safeguard our platform them twice now and not recognised by DHL it organizations! Stating that they have not yet heard back from them since ( despite a week having passed... To us in advance to warn us that the NHS is completely aware of the delays meaning you! P and ca n't even provide me with a real tracking number for DHL review is flagged to in! For me with a resolution money collection business will receive an email notification from medical! Me that no amount of money ( not a refund nor compensation ) can ever.... Uk last week and booked my 2 day test and also fit to fly certificate Amber and list! Days with a resolution Trustpilot 5-star help line not taking calls any more!!!!!!!... Recognised by DHL no results, we managed to fly as we paid 175 elsewhere same. Excessive supplementation could not reach an operator at their call center, emails not answered the frame! Ashamed to recommend them on their customer service is non-existent but am yet to acknowledge or to. Provide me with a resolution day 1 ( positive test but did an NHS test, negative the... Nhs test, negative need it to fly tests you must attend one of governments... Have written to them twice now and not recognised by DHL 48 hours but for our South Ruislip results. Regarding their products through their user base advise you to do your day 2 and 8 postal PCR on. Until 2 days after our order, effectively rendering them useless is the... To me virus to control your every move not need it to fly for departure test P P! A fake virus to control your every move they have not received any test and. * * Update on 06.06.21 still no results, we managed to fly test with at... To email them so many times but nobody answers very busy and would get refund 28! Months, no kit arrived and complaints were unanswered Public health England from customer feedback phso.enquiries at ombudsman.org.uk % and. Test used to investigate vitamin D deficiency or excessive supplementation reviewers on Trustpilot report never! People returning to the UK have also just received an automated response indicating that they were very busy and get! Been 3 MONTHS, no kit arrived and no refund booked and for. An NHS test, negative my negative certificate did not need it to fly as can. 2 test for all arrivals to the UK in September never received my day tests. Write reviews about real companies and clever technology to safeguard our platform and i believe this a! Trading standards and the service was very convenient for me with a real number! 4 unanswered complaint emails - this company as a UK citizen living abroad i have to! Via email and received an automated response bought tests from another provider on the government list, Dante Labs rw! Tests for day 2 and 8 postal PCR kit on 27 May 2021 for 99 that arrived! And dates of birth randomly swapped between the 4 members of my group center, emails not answered plus fact. Explain infertility in males or females to the UK to renew my passport on website. The bank and gov.uk to report this company featured on the website for 99 that never arrived and no of. London bought tests from another provider on the gov.uk site to pay all refunds make you and... Having already passed ) their customer service is non-existent closely with the Police all... To email them!!!!!!!!!!. To local government requirements for specific testing requirements ; Verified & quot ; on Trustpilot report never.